Customer Sales & Support Executive (CSSE)

1. Position Details

Position: Customer Sales & Support Executive (CSSE)

Location: Gandhinagar, Gujarat (Onsite)

Employment Type: Full-time

Experience: 0–3 years of relevant customer-facing experience

Working Days: Monday to Saturday

Working Hours: 10:00 AM to 7:00 PM

Work Mode: Work from Office

Location Requirement: Candidates based in Ahmedabad must be willing to commute to Gandhinagar or relocate, as required.

2. Role Overview

We are looking for a proactive, customer-focused professional to manage customer enquiries, sales follow-ups, service support, and issue resolution.

The role involves interacting with domestic and international customers through telephone calls, emails, face-to-face meetings, and other communication channels. The selected candidate will coordinate with internal teams to ensure timely responses, effective resolution of customer concerns, and a positive overall customer experience.

3. Key Responsibilities

- Handle customer enquiries professionally through calls, emails, face-to-face interactions, and other communication channels.
- Understand customer requirements and explain relevant products or services clearly and effectively.
- Support sales activities through enquiry management, lead follow-ups, and coordination of customer requirements.
- Address customer concerns and coordinate with internal teams to resolve issues within agreed timelines.
- Escalate unresolved matters to the appropriate teams or stakeholders when necessary.
- Track and follow up on pending enquiries, customer commitments,



and support requests until closure.
- Maintain accurate records of customer interactions, requirements, follow-ups, and resolutions.
- Keep customers informed about the progress of their requests and agreed next steps.
- Build and maintain positive customer relationships through responsive, courteous, and professional communication.
- Participate in exhibitions, expos, trade shows, and customer events as required.
- Follow up with prospective and existing customers after events to support relationship building and sales opportunities.

4. Required Skills and Experience

- Relevant experience or practical exposure in Customer Support, Customer Service, Customer Coordination, Inside Sales, or a similar customer-facing role.
- Prior experience in direct, face-to-face customer interactions.
- Good verbal communication and professional email-writing skills.
- Confidence in handling customer conversations, enquiries, and concerns.
- Solid follow-up, coordination, interpersonal, and problem-solving skills.
- Ability to manage multiple customer requests and coordinate effectively with internal teams.
- A professional, customer-focused attitude with patience, accountability,



and a solution-oriented approach.
- Willingness to work onsite in Gandhinagar, Monday to Saturday, from 10:00 AM to 7:00 PM.

5. Preferred Experience

- Experience communicating directly with international customers.
- Participation in exhibitions, expos, trade shows, or customer events.
- Experience handling a combination of customer support and sales-related activities.

Entry-Level Candidates: Candidates with limited formal work experience may also be considered if internships, retail roles, event assignments, or similar practical exposure demonstrate the required customer-handling and communication skills.

Pay: ₹275,000.00 - ₹450,000.00 per year

Application Question(s)

- 6. Have you been responsible for following up with customers and coordinating with internal teams to resolve their queries or complaints?
- 7. Have you communicated directly with international customers?
- 8. Have you participated in exhibitions, expos, trade shows, or customer events as part of your work?
- 1. Are you willing to work onsite in Gandhinagar, Gujarat?
- 2. Are you comfortable working Monday to Saturday, from 10:00 AM to 7:00 PM?
- 3. How much relevant experience do you have in customer support, customer service, customer coordination, inside sales, or a similar customer-facing role?
- 4. Have you personally interacted with customers face-to-face in a professional setting?
- 5. Have you handled customer enquiries or support requests through telephone calls and emails?

Work Location: In person

📌 Customer Sales & Support Executive (CSSE) (Gandhinagar)
🏢 Client of Hiring Tag
📍 Gandhinagar