Job Summary The Customer Relationship Executive (CRE) is responsible for managing customer communication, handling lead follow-ups, maintaining CRM records, supporting sales conversions, and ensuring excellent customer service standards. The role requires strong communication skills, customer relationship management, coordination abilities, and disciplined follow-up practices to support organizational growth and customer satisfaction.

Key Duties & Responsibilities

1. Customer Calling & Enquiry Handling

- Complete assigned daily outbound and inbound call targets.
- Handle customer enquiries through calls, WhatsApp, emails, and walk-ins professionally.
- Ensure all customer interactions follow company communication standards.
- Respond to customer enquiries within the defined turnaround time (TAT).

2. Follow-up & Lead Management

- Follow up with all assigned leads as per scheduled timelines.
- Maintain daily follow-up tracking within the CRM system.
- Reconnect with inactive or dormant leads periodically.
- Ensure proper lead nurturing for hot, warm, and cold leads.

3. Sales Support & Lead Conversion

- Understand customer requirements clearly before presenting solutions.
- Explain products and services effectively to customers.




- Address customer objections professionally and support lead conversion.
- Achieve assigned monthly sales and conversion targets.

4. CRM Management & Reporting

- Update customer interactions, remarks, and lead status in CRM on the same day.
- Maintain accurate and updated customer records.
- Submit daily activity reports and pipeline updates to management.
- Ensure zero incomplete or incorrect CRM entries.

5. Customer Relationship Management

- Build and maintain robust customer relationships.
- Handle customer concerns and complaints professionally.
- Ensure customer satisfaction through timely communication and support.
- Encourage repeat business and customer referrals.

6. Coordination & Team Support

- Coordinate with internal departments for smooth customer onboarding and service delivery.
- Share customer feedback and market insights with management.
- Participate in meetings, reviews, and training programs.
- Support overall departmental and organizational goals.

Contact: (phone hidden) Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Relationship Officer (Aluva)
🏢 Factor Human Resources
📍 Aluva