- Customer Relationship Management (CRM) Executive

Company Name: Remag Electros Pvt. Ltd.

Job Location: Rourkela, Odisha

Department: Customer Relationship Management

Job Type: Full-Time

Experience: 1–3 Years (Preferred; freshers with strong communication skills may also apply)

Reporting To: Sales Manager / Management

1. About the Company

Remag Electros Pvt. Ltd. specializes in industrial electrical engineering solutions, including HT and LT motor rewinding, DC motor repair, transformer maintenance, electromagnet servicing, ESP transformers, rectifiers, electrical panels, and industrial maintenance services. The company focuses on quality workmanship, reliable service, timely delivery, and long-term customer relationships.
1. Job Summary

We are looking for a customer-oriented and proactive Customer Relationship Management (CRM) Executive to manage client interactions, coordinate customer enquiries, maintain solid business relationships, and ensure customer satisfaction throughout the service lifecycle. The candidate will serve as a key point of contact between customers and internal departments, including Sales, Technical, Production, and Service teams. The role will involve managing enquiries, tracking service requests, coordinating quotations and delivery updates, handling customer feedback, and supporting customer retention and business development.

1. Key Responsibilities

A. Customer Relationship Management

- Build and maintain strong relationships with existing and prospective customers.
- Communicate with clients through phone calls, emails, WhatsApp, and meetings.

B. Enquiry and Sales Coordination

- Receive, record, and track customer enquiries related to industrial electrical products and services.




- Coordinate with the Sales and Technical teams to understand customer requirements.
- Follow up on quotations, purchase orders, service requests, and pending approvals.
- Maintain an updated database of customers, leads, enquiries, and business opportunities.
- Support the sales team in lead conversion and customer retention.

C. Service and Order Coordination

- Coordinate with the Technical, Production, and Service teams regarding job status and customer commitments.
- Track repair and rewinding jobs, maintenance requests, inspection schedules, and delivery timelines.
- Provide customers with timely updates on job progress, expected completion dates, and delivery status.
- Escalate delays, urgent breakdown requests, and unresolved customer concerns to the concerned department.
- Assist in coordinating after-sales service and warranty-related queries.

D. CRM Data and Reporting

- Maintain accurate customer records, communication history, enquiry details, and follow-up schedules.
- Update CRM software, ERP systems, or Excel-based customer trackers.
- Prepare daily, weekly, and monthly reports on enquiries, follow-ups, customer feedback, and pending issues.
- Monitor customer response rates, repeat enquiries, order status, and customer satisfaction.
- Ensure proper documentation of quotations, purchase orders, service reports,



and customer correspondence.

E. Customer Satisfaction and Retention

- Collect customer feedback after service completion and delivery.
- Identify recurring customer issues and coordinate corrective actions.
- Maintain professional communication and ensure a positive customer experience.
- Identify opportunities for repeat orders, preventive maintenance, and Annual Maintenance Contracts (AMCs).
- Support customer retention initiatives and contribute to long-term business relationships.

1. Required Qualifications

- Graduate in any discipline; a degree in Business Administration, Marketing, Commerce, or a related field is preferred.
- 1–3 years of experience in CRM, customer service, sales coordination, or client servicing is preferred.
- Experience in industrial, electrical, engineering, manufacturing, or B2B service companies will be an advantage.

1. Required Skills

- Excellent verbal and written communication skills.
- Strong customer-handling and relationship-building abilities.
- Good follow-up, coordination, and problem-solving skills.
- Proficiency in MS Excel, MS Office, email communication, and data management.
- Familiarity with CRM software, ERP systems, or customer databases.
- Strong organizational skills and attention to detail.
- Ability to coordinate with multiple departments and manage competing priorities.
- Professional attitude, patience, accountability, and a customer-first approach.

Interested candidates may apply with their updated resume. Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Relationship Manager (Panposh)
🏢 Remag Electros
📍 Panposh