Role and responsibilities

- Responsible for guiding new Franchise Partners in Center Set Up.

- Creation of system ID’s/Payment Mapping/Order Process etc in collaboration with Finance Team.

- Set Up Zoom/Google Meet calls to review the Center Level progress

- Work closely with internal teams to extend timely support and resolve issues:

Coordinate with Business team to ensure smooth centre launch.

- Follow up for timely release of Franchise Agreement with COT

- Ensure EPMS has been updated with correct details and Fee Card.

- Coordinate with Respective stakeholders for EPMS training and with Academic Operations team for timely partner and teacher training.

- Collect feedback for all the Process & Product trainings conducted and share with relevant





stakeholders.

- Facilitate the marketing launch plans by coordinating with the Brand team

- Ensure timely release of centre kits by coordinating with the Supply chain team.

- Assist the franchise partners in fee card finalization

- Conduct regular surveys, closely monitor the NPS score and take corrective action wherever

necessary.

- Handhold recent franchise partners for a period of 6 months and ensure regular touchpoints as

defined to capture feedback and status (30-60-90 day settling in feedback)

📌 Customer Relationship Manager (Mumbai)
🏢 HRassistance India Consultancy
📍 Mumbai