ct Coordination

- Provide customers with timely updates regarding site surveys, material delivery, installation schedules, and project completion.

- Coordinate with the Sales, Operations, and Project teams to resolve customer queries and delays.

- Follow up on pending documents, KSEB-related procedures, bank loan applications, and payment updates, wherever applicable.

- Ensure customers receive clear information about the progress of their solar projects.

- Escalate installation delays or unresolved customer concerns to the concerned department head.

D.

Complaint

Handling and Customer Support

- Receive, record, and track customer complaints and service requests.

- Coordinate with the Service Team and technical personnel to ensure timely resolution.

- Follow up on pending complaints until closure and keep customers informed of progress.

- Escalate critical or repeated complaints to the reporting manager.

- Maintain records of complaints, resolutions, and customer feedback.

E. Documentation and Reporting

- Maintain updated customer databases, lead records, follow-up reports, and communication histories.

- Ensure customer documents are collected and forwarded to the concerned departments.

- Prepare daily follow-up reports and monthly customer relationship reports.

- Maintain records of customer feedback,



complaints, conversions, and pending activities.

- Ensure all customer information is recorded accurately in the company’s designated system.

1. Key Performance Indicators (KPIs)

- Timely follow-up of assigned leads and customers.

- Lead-to-customer conversion rate.

- Customer satisfaction and feedback scores.

- Number of customer complaints resolved within the prescribed timeline.

- Timely updates regarding installation and project progress.

- Accuracy and completeness of customer records.

- Follow-up completion rate and reduction in missed customer commitments.

- Achievement of assigned monthly targets.

1. Qualifications and Experience

- Graduate in any discipline; candidates with business administration or marketing qualifications are preferred.

- 1–3 years of experience in customer relations, customer support, telecalling, or sales coordination is preferred.

- Experience in the solar, electrical, or renewable energy industry will be an advantage.

- Freshers with robust communication and customer-handling skills may also be considered.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Health insurance

- Paid time off

- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Kozhikode)
🏢 Sunsenz by Moopens Energy Solutions
📍 Kozhikode