- Handle customer queries and complaints related to machinery, products, installation, and after-sales service.

- Coordinate with customers regarding machine details, pricing, product specifications, and business setup requirements.

- Follow up with recent and existing customers regarding inquiries, quotations, orders, and purchases.

- Coordinate machine demonstrations, customer visits, and factory/showroom visits whenever required.

- Assist customers with order processing, billing documentation, payment follow-ups, and delivery coordination.

- Coordinate with the technical and service teams to resolve machinery-related issues and customer complaints.

- Ensure timely resolution of customer service requests and provide regular updates to customers.

- Follow up with customers after machine delivery and installation to ensure satisfaction.

- Maintain proper records of customer inquiries, leads, orders, payments, machine deliveries, and service requests.

- Coordinate with the sales, accounts, technical, production, and dispatch teams to ensure smooth business operations.





- Prepare and maintain daily customer follow-up reports, sales inquiry reports, and monthly performance reports.

- Build and maintain good relationships with customers and provide a positive customer experience.

- Support the sales team in converting customer inquiries into confirmed orders through regular follow-ups.

- Handle WhatsApp inquiries, phone calls, and customer communications professionally.

Required Skills & Qualifications

- Good communication skills in Hindi; basic English communication is an advantage.

- Basic computer knowledge, including MS Excel, Word, and email.

- Good phone-handling and customer relationship management skills.

- Ability to manage customer follow-ups and maintain accurate records.

- Problem-solving skills and a customer-focused attitude.

- Previous experience in customer support, sales coordination, or office administration is preferred.

Pay: ₹9,600.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Bhilai)
🏢 Shree Enterprises
📍 Bhilai