Role Overview The Client Relationship Executive (CRE) is responsible for managing communication with clients, handling their service requirements, addressing concerns, maintaining records, and ensuring smooth coordination with internal departments. This role focuses entirely on client servicing, operations, and support—without any involvement in recruitment activities.

Key ResponsibilitiesClient Servicing

- Act as the primary contact for allocated clients.

- Understand client requirements, issues, and service expectations.

- Respond promptly to client queries via calls, emails, or meetings.

- Maintain professional relationships to enhance client satisfaction.

Operations &

- Coordination

- Coordinate with internal teams (HR, Admin, Accounts, Operations) to fulfil client needs.

- Ensure timely delivery of services and solutions.

- Track client requests, assignments, and ongoing tasks to ensure closure.

- Maintain accurate records of client interactions, agreements, and service updates.

Communication &

- Follow-up

- Share updates with clients regarding project status or service progress.

- Follow up with internal teams to ensure timely execution.





- Escalate unresolved issues to senior management when required.

Documentation &

- Reporting

- Prepare daily/weekly/monthly client service reports.

- Maintain documentation related to client communications, service history, and SLAs.

- Ensure data accuracy for audits and internal reviews.

Customer Experience

- Handle client concerns professionally and provide quick resolutions.

- Build strong rapport to promote long-term partnerships.

- Identify areas for service improvement and share feedback with management.

Skills &

- Competencies

- Strong communication & interpersonal skills.

- Good in coordination and time management.

- Problem-solving and customer-handling ability.

- Basic knowledge of MS Office (Word, Excel, PowerPoint).

- Ability to multitask and work under deadlines.

- Polite, skilled, and customer-focused attitude.

Qualifications

- Graduate in any discipline.

- Experience in client service, operations, or support roles preferred (freshers can also apply)

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Nagpur)
🏢 Woodbury Assortments
📍 Nagpur