- Implement processes for consistent team handling of customer complaints

- Analyzes and reports performance data on customer escalation trends and business improvement plans

- Proactively identifies issues and implements plans to resolve them

- Partners with cross-functional leaders to isolate and resolve systemic issues based on customer and employee feedback

- Recommends new approaches and policy changes to decrease customer escalations and improve customer experience

- Provides customer experience leadership with regard to all facets of operations analysis, performance management, and people leadership

- Prepares, analyzes, and manages the effectiveness of the ECR team through statistical analysis of activity

- Plans, develops,



and administers customer service improvement programs in alignment with company objectives- Implements company policy, procedures, standards, and goals

- Conducts regular meetings with ECR Supervisors and Professionals to maintain two-way communication and achievement of departmental objectives

- Assist and participate in sales events such as roadshows and education fairs other promotional activities to support in promoting and marketing INTI programs.

Pay: ₹19,600.00 - ₹32,000.00 per month

Perks

- Cell phone reimbursement

- Commuter assistance

- Flexible schedule

- Food provided

- Health insurance

- Life insurance

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Chennai)
🏢 Effivity Technologies
📍 Chennai