Role Description

- Handle inbound and outbound calls from auction bidders and provide clear, skilled assistance.

- Identify customer needs, research issues, provide appropriate solutions, and ensure timely follow-up.

- Maintain ownership of customer inquiries and coordinate with internal teams to ensure timely resolution.

- Provide general customer and operational support to assist the team with day-to-day activities.

- Process and manage auction activities, including reviewing auction accounts, verifying information, and updating auction details in the system.

- Coordinate with storage facility teams and provide support for auction-related activities while maintaining accurate records.

Qualifications

- Minimum 3 years of experience in customer support or similar support positions handling U.S. customers.

- Excellent verbal communication skills with clear and professional spoken English.

- Strong customer service, interpersonal, and problem-solving skills.

- Experience in self-storage, auctions, or related industries is an added advantage.

- Must be willing to work rotational/night shifts.

📌 Customer Relationship Executive (Mangalore)
🏢 Global ESoftSys
📍 Mangalore