– Customer Relationship Executive

About GIGABOX:

GIGABOX is a 60-minute delivery-led omnichannel retail platform for general merchandise, seamlessly bridging online and offline shopping to deliver a unified "App Bhi, Store Bhi" customer experience. We operate category-dedicated branded stores—spanning Kitchen, Sports, Toys, Bags, Gift, Electronics, Cosmetics, Home Decor, and more —that are fully integrated with our iOS and Android apps.

Our core USPs include 80-90% product assortment availability, a true touch-and-feel in-store experience, and fast local delivery within 60 minutes. Within 6 months of launch, we achieved over 5+ crores in cumulative revenue, attaining both store-level and company-level profitability. We currently operate two large-format stores in Jodhpur, Rajasthan: The GIGABOX Kitchen Store (4500+ sq. ft.) and GIGABOX Sports Store (4000+ sq. ft.), both launched-on 10th Nov 2025. We are actively expanding with two additional Jodhpur stores for Toys and Bags, scheduled to launch on 14th September 2026.

Backed by ₹7 crores raised across two funding rounds in our first year, our current ARR is ₹12 crore and is projected to reach ₹25 crore post-expansion. Our overarching vision is to build India's No. 1 general merchandise platform across the top 50 cities by launching 600 stores over the next 5-8 years.

:

The Customer Relationship Executive (CRE) at the Gigabox Bags store in Jodhpur builds repeat business by greeting shoppers, guiding purchases, enrolling customers in loyalty programs and resolving issues quickly.

· Company

GB Quick Commerce Private Limited

· Brand

GIGABOX

· Team

Retail Store Team – Bags category

· Role

Customer Relationship Executive (CRE)

· Reporting to

Store Manager

· Location

Gigabox Bags store, Jodhpur, Rajasthan

· Work type

Work from Office (in office at the store)

· Working days

Monday to Sunday

· Leave

1 paid leave per month

· Store timings





10:30 AM – 10:00 PM

Key responsibilities

Customer retention and loyalty

- Maintain the store's customer database and keep records accurate and current.
- Enroll shoppers into the loyalty program at billing and on the shop floor.
- Track repeat-visit rates and report them to the Store Manager.

Personalized engagement

- Send festival greetings, birthday wishes and special offers to registered customers.
- Follow up with customers after purchase to build repeat visits.

In-store assistance and sales

- Greet every shopper at the entrance and guide them through bags, backpacks, luggage and accessories.
- Answer product, pricing and warranty queries, and recommend suitable items and add-ons.
- Support daily and monthly store sales targets.

Complaints and feedback

- Handle customer complaints on the spot and log each one with its resolution time.
- Escalate unresolved issues to the Store Manager before they grow.
- Collect and record customer feedback, and share recurring themes weekly.

Operations

- Assist with billing and invoicing when required.
- Keep the display area tidy and the customer area welcoming throughout the shift.

Required skills and qualifications

- Graduate in any stream (12th pass with relevant retail experience may be considered).
- 0–2 years of experience in retail sales or customer service; freshers are welcome.
- Clear communication in Hindi and English; Marwari is an advantage.
- Active listening, patience and a friendly, empathetic manner with all kinds of shoppers.
- Good product knowledge, with the ability to recommend items and upsell.
- Comfort with CRM software, billing tools, MS Excel and basic data entry.
- Neat, presentable appearance and a team-first attitude.
- Package INR 1,80,000 per annum to INR 2,40,000 per annum. and Incentive

apply now [email protected] Pay: ₹11,000.00 - ₹20,000.00 per month

Benefits

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Jodhpur)
🏢 Gigabox
📍 Jodhpur