Responsibilities

- Act as the primary point of contact for customers from order confirmation to project completion.

- Coordinate with Sales, Design, Production, Planning, Procurement, and Project teams.

- Prepare and draft skilled emails for customer communication, project updates, approvals, payment follow-ups, and issue resolution.

- Handle customer inquiries, complaints, and service requests with prompt follow-up.

- Maintain regular communication with clients regarding project status, dispatch schedules, and installation progress.

- Prepare and maintain customer records, correspondence, MOMs, and project documentation.

- Follow up with customers for approvals, pending documents, payments, and feedback.

- Support the sales team with post-order coordination and customer relationship management.





- Ensure high customer satisfaction through timely communication and issue resolution.

Required Qualifications

- Bachelor's degree in Business Administration, Commerce, Engineering, or a related discipline.

- 1–3 years of experience in Customer Relationship Management, Customer Support, Sales Coordination, or Client Servicing.

- Experience in the PEB, construction, manufacturing, or engineering industry is preferred.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (CRE) (Kohat Enclave)
🏢 Kaizen Steel Building Solutions
📍 Kohat Enclave