Key Responsibilities

- Handle customer enquiries through phone calls, walk-ins, and other communication channels.

- Follow up with customers regarding recent bike enquiries, test rides, bookings, and vehicle deliveries.

- Contact existing customers for service reminders, periodic maintenance, and renewal reminders.

- Collect customer feedback after vehicle delivery and service visits.

- Handle customer complaints professionally and coordinate with the sales and service teams for timely resolution.

- Maintain customer databases, call records, and daily follow-up reports.

- Improve customer satisfaction, retention, and repeat business.

- Inform customers about new models, offers, exchange schemes, and promotional activities.

- Coordinate with the sales, service, insurance,



and spare parts departments to ensure a smooth customer experience.

- Monitor customer satisfaction and follow up on unresolved issues.

- Support customer loyalty programmes, referral activities, and customer engagement campaigns.

- Prepare daily, weekly, and monthly CRM performance reports.

- Contact HR: (phone hidden)

- Experienced in Customer Handling and System work is an advantage.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement

- Leave encashment

- Paid sick time

- Provident Fund

Work Location: In person

📌 Customer Relation Manager (Pudukkottai)
🏢 Anaamalais Royal Enfield
📍 Pudukkottai