About Plazza

Plazza makes that easy. We deliver quality healthcare to customers' homes, 24x7, so help is there whenever it's needed, not only when a clinic or pharmacy is open. We've grown 10x in the past year and raised a $15M Series A from Accel, Elevation Capital and Nexus Venture Partners. Now we're expanding fast, from 2 stores today to 20+ by year-end.

Why This Role Matters

Most support teams measure success by how quickly tickets are closed, but we don't. At Plazza, we own the customer's problem until it's genuinely solved. Whether that means coordinating across teams, making calls, or finding creative solutions, our goal is simple: deliver peace of mind when people need it most.

Our customers reach out during moments that matter: a delayed medicine for a sick child, an urgent prescription for elderly parents, or a critical healthcare need. Every interaction is an opportunity to make a real difference.

What You'll Do

- Own customer issues from first contact to final resolution across chat (CRM, WhatsApp, etc.) and phone.
- Investigate problems thoroughly and identify the root cause, not just the visible issue.




- Collaborate directly with store teams, pharmacists, riders, tech, and leadership to resolve customer concerns.
- Surface recurring issues and help improve products, processes, and operations.

What We're Looking For

- Fluent in English and Hindi; any other regional language is a plus.
- Strong problem-solving skills and the determination to see issues through.
- Comfortable using technology and learning new tools.
- Experience handling high-pressure situations is preferred but not mandatory.

What You'll Get

- High ownership and the freedom to solve problems end-to-end.
- A role with significant learning and growth as we build the future of Customer Excellence.
- Exposure to every function in the company and opportunities to influence how we operate.

Practical Details

- Location: In-office role based in Bellandur.

• Work Schedule: Six-day work week with rotating day and night shifts.

• Compensation: ₹40,000/month (in-hand).

📌 Customer Excellence Executive (Bengaluru)
🏢 Plazza
📍 Bengaluru