- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- curating streamlined email and social media communication mediums for offers, updates and much more
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience

Job Types: Full time, Permanent

Perks

- Health insurance

- Provident Fund

Education

- Bachelor's (Preferred)

Experience

- Technical support: 2 years (Preferred)

- Customer service: 2 years (Preferred)

Language

- English (Preferred)

Work Location: In person

📌 Customer Care Executive (Panchkula)
🏢 Webomaze Technologies Private
📍 Panchkula