CRM Executive (Freight Forwarding)

Location: Panvel, Navi Mumbai

Note: Must have experience in logistic company and must have experience in freight forwarding

Experience: 1+ Years

Job Responsibilities

- Handle customer queries and provide timely shipment updates.
- Coordinate with customers and internal operations teams for import/export shipments.
- Maintain customer records, shipment details and follow-ups in the CRM system.
- Support freight forwarding documentation and shipment tracking.
- Coordinate with customers regarding shipment status, delays and delivery schedules.
- Ensure customer satisfaction through effective communication and timely issue resolution.

Requirements
- Graduate in any discipline.
- 2+ years of experience in freight forwarding, logistics or shipping.
- Knowledge of import/export documentation and shipment coordination.
- Positive communication, customer service and coordination skills.
- Working knowledge of MS Excel and CRM systems.

Interested candidates can share their updated resumes.

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