Job Summary

LEADSPACE is looking for a professional and customer-focused Customer Care Executive to handle incoming customer calls and enquiries, understand customer requirements, provide appropriate information, and coordinate qualified leads with the Sales Team.

Candidates with experience in OOH (Out-of-Home Advertising), Media, Advertising, or related industries will be preferred.

Key Responsibilities

- Handle incoming customer calls, enquiries, and business enquiries professionally.
- Understand customer requirements and provide accurate information about LEADSPACE's advertising and media solutions.
- Identify potential business enquiries and forward qualified leads to the Sales Team for further follow-up.
- Maintain proper records of customer calls, enquiries, leads, and follow-ups.
- Coordinate closely with the Sales and Marketing Team to ensure timely handling of customer requirements.
- Follow up on enquiries when required and maintain the status of each lead.
- Provide customers with basic information regarding OOH advertising, media locations, campaigns, and advertising solutions.
- Handle customer questions, concerns, and complaints professionally and escalate issues to the concerned team when required.
- Ensure all customer interactions are handled with qualified communication and a positive attitude.
- Maintain daily/weekly reports of calls, enquiries, leads, and conversions.
- Coordinate with internal teams to ensure smooth communication between customers and the Sales Team.
- Support the Sales Team in generating and managing potential business leads.

Preferred Experience
- 2–4 years of experience in Customer Care, Telecalling,



Customer Support, Inside Sales, Lead Generation, or a similar role.
- Experience in OOH Advertising / Outdoor Advertising / Media / Advertising Industry will be an added advantage.
- Candidates with experience handling B2B customer enquiries will be preferred.
- Immediate Joiners are strongly preferred.

Required Skills
- Excellent English communication skills.
- Good knowledge of Kannada is preferred.
- Hindi/Telugu communication will be an added advantage.
- Good telephone etiquette and customer-handling skills.
- Strong listening and communication abilities.
- Ability to understand customer requirements and identify genuine business leads.
- Good coordination and follow-up skills.
- Basic knowledge of MS Excel, Word, Email, and CRM software.
- Ability to work with Sales and Marketing teams.
- Professional, confident, and customer-friendly approach.

Qualification Any Graduate with relevant experience in Customer Care, Customer Support, Telecalling, Inside Sales, Media, or Advertising.

Salary & Joining

Salary: ₹25,000 – ₹30,000 per month

Experience: 2–4 Years

Location: Bengaluru

Joining: Immediate Joiners Preferred

Ideal Candidate The ideal candidate should be confident on calls, customer-friendly, good at understanding requirements, and capable of converting customer enquiries into qualified leads for the Sales Team.

OOH / Media / Advertising industry experience will be a strong advantage.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Bengaluru)
🏢 Leadspace
📍 Bengaluru