Job Title: Customer Care ExecutiveJob Summary The Customer Care Executive is responsible for providing excellent customer service by handling customer inquiries, resolving complaints, providing accurate information about products and services, and ensuring a positive customer experience. The role requires effective communication, problem-solving skills, patience, and coordination with internal departments to address customer concerns promptly and maintain customer satisfaction.

Key Responsibilities

- Customer Support: Handle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
- Complaint Resolution: Understand customer concerns, identify the root cause of issues, and provide appropriate solutions within the required timeframe.
- Product and Service Information: Explain product details, pricing, service procedures, offers, policies, and other relevant information to customers.
- Customer Relationship Management: Maintain professional relationships with customers and ensure a positive service experience.
- Order and Service Coordination: Assist customers with order status, bookings, cancellations, delivery updates, and service-related requests, as applicable.
- Customer Feedback: Collect customer feedback, identify recurring complaints, and communicate suggestions for service improvement to the management.
- Record Maintenance: Maintain accurate records of customer interactions, complaints, inquiries, resolutions, and follow-up activities.
- Follow-Up: Contact customers to confirm that their issues have been resolved satisfactorily and provide updates on pending requests.




- Internal Coordination: Coordinate with sales, operations, billing, delivery, and other departments to resolve customer concerns efficiently.
- Escalation Management: Escalate complex complaints and unresolved issues to the supervisor or concerned department when necessary.
- Service Quality: Follow company policies, service standards, communication guidelines, and customer service procedures.
- Target Achievement: Meet assigned customer service targets, response-time requirements, customer satisfaction goals, and quality standards.
- Professional Communication: Communicate politely and clearly with customers while maintaining patience and professionalism, especially during difficult interactions.
- Reporting: Prepare daily or weekly reports on customer inquiries, complaints, pending cases, feedback, and resolution status.
- Confidentiality: Protect customer information and maintain confidentiality in accordance with company policies.

Required Skills
- Excellent verbal and written communication skills.
- Strong customer-handling and interpersonal skills.
- Good problem-solving and decision-making abilities.
- Patience, empathy, and a customer-focused attitude.
- Ability to handle complaints and difficult situations professionally.




- Basic computer knowledge and proficiency in MS Excel, email, and customer management systems.
- Good time management and multitasking abilities.
- Ability to work effectively in a team.
- Attention to detail and accurate record-keeping.
- Willingness to learn company products, services, and procedures.

Educational Qualification
- Any degree or diploma in any discipline.
- Graduates in Business Administration, Commerce, or related fields may be preferred.

Experience
- Freshers can apply. Experience candidates also apply ( 6 months to 1 year )
- Previous experience in customer service, customer support, telecalling, or front-office operations is an added advantage.

Key Performance Indicators (KPIs)
- Customer satisfaction score.
- Number of customer inquiries handled.
- Complaint resolution rate.
- Average response and resolution time.
- Customer follow-up completion rate.
- Accuracy of customer records.
- Customer feedback and service quality.
- Achievement of assigned targets.

Work Requirements
- Ability to work in a customer-facing or customer-support environment.
- Ability to manage multiple customer requests while maintaining service quality.

Overall Objective To ensure customer satisfaction by providing timely, accurate, and qualified assistance, resolving customer concerns effectively, and contributing to the company's service quality and customer retention goals. Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits

- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Thoraipakkam)
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📍 Thoraipakkam