Front Office Customer Care Executive

Job Title: Front Office Customer Care Executive

Department: Front Office / Customer Service

Reporting To: Front Office Manager / Admin Manager

Experience: 0–10years

Qualification: Graduate in any discipline; relevant experience is an advantage.

Employment Type: Full-time

Job Summary The Front Office Customer Care Executive is responsible for managing front desk operations, greeting visitors, handling customer enquiries, answering phone calls, and providing qualified assistance to customers and guests. The role requires excellent communication, interpersonal, and organizational skills to ensure a positive customer experience and smooth office operations.

Key Responsibilities

- Welcome and greet visitors, customers, and guests professionally.
- Handle incoming and outgoing calls, emails, and customer enquiries.
- Provide accurate information about company products, services, and procedures.
- Attend to customer questions, complaints, and requests promptly.
- Direct visitors to the appropriate department or personnel.
- Maintain visitor registers, appointment schedules,



and front office records.
- Schedule meetings and coordinate appointments with relevant departments.
- Manage customer feedback and escalate unresolved issues to the concerned authority.
- Coordinate with administration, sales, accounts, and other departments as required.
- Maintain the reception area and ensure a professional office environment.
- Perform data entry, documentation, filing, and basic computer-related tasks.
- Follow up with customers to ensure their queries and concerns have been resolved.
- Prepare daily reports of enquiries, calls, visitors, and customer complaints.
- Maintain confidentiality of customer information and company records.

Required Qualifications
- Graduate in any discipline.
- Basic computer knowledge and proficiency in MS Office.
- Previous experience in front office, reception, customer care, or administration is preferred.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Care Executive (Jaipur)
🏢 Cambridge Court Group of Schools
📍 Jaipur