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: Customer Service Executive

Job Title: Customer Service Executive

Department: Customer Service / Operations

Experience: Minimum 1 year of BPO experience

Qualification: Graduate in any discipline

Employment Type: Full-time

Job Summary

We are looking for a customer-focused and enthusiastic Customer Service Executive to join our team. The ideal candidate should be a graduate with at least 1 year of experience in the BPO industry, possess strong communication skills, and have the ability to handle customer queries efficiently while ensuring a high level of customer satisfaction.

Key Responsibilities

- Handle customer queries through calls, emails, and chat, depending on business requirements.
- Provide accurate information and timely resolutions to customer concerns.
- Maintain a qualified and courteous approach while interacting with customers.
- Resolve customer complaints and escalate complex issues to the appropriate team when required.
- Maintain accurate records of customer interactions and update information in the CRM system.
- Meet defined performance metrics, including customer satisfaction, quality, productivity, and response time.




- Follow company policies, standard operating procedures, and quality guidelines.
- Coordinate with internal teams to ensure timely resolution of customer issues.

Eligibility Criteria
- Graduate in any discipline.
- Minimum 1 year of experience in the BPO or customer service industry.
- Excellent verbal and written communication skills.
- Good problem-solving and interpersonal skills.
- Basic computer knowledge and familiarity with MS Office.
- Ability to multitask and work in a target-driven environment.
- Willingness to work in rotational shifts, including weekends, if required.

Required Skills
- Customer handling and relationship management
- Effective communication and active listening
- Complaint resolution and conflict management
- Time management and attention to detail
- Teamwork and adaptability
- Basic CRM and computer proficiency

What We Offer
- Competitive salary package.
- Professional training and development opportunities.
- Supportive work environment.
- Career growth opportunities within the organization.

Interested candidates who meet the above criteria are encouraged to apply with their updated resume.

📌 Customer Care Executive (Gurugram)
🏢 1POINT1
📍 Gurugram