Key Responsibilities

- Take formal handover of every booking with approved commercial terms, customer KYC and booking documentation.

- Coordinate allotment / booking forms, agreements, demand schedules, payment reminders, receipts and customer communication.

- Track collections against contractual milestones and escalate overdue / exception cases with clear ageing.

- Maintain accurate customer master and document repository in CRM / ERP.

- Coordinate with accounts, legal, sales and project teams for customer-facing documentation and queries.

- Ensure approved communication templates and documented commitments are used consistently.

- Handle customer escalations professionally and maintain closure logs.

- Prepare booking, collection, ageing,



agreement and cancellation / fallout reports.

- Support handover / possession processes when relevant.

Required Qualifications

- Hands-on real-estate post-sales CRM experience beyond basic lead management.

- Strong documentation and collection-tracking discipline.

- Ability to deal professionally with high-ticket customers and difficult conversations.

- Comfort with ERP / CRM systems, Excel and cross-functional coordination

Pay: ₹35,000.00 - ₹45,000.00 per month

Perks

- Cell phone reimbursement

- Paid sick time

Work Location: In person

📌 CRM Manager (Pimple Nilakh)
🏢 Golden Abodes
📍 Pimple Nilakh