CRM Executive

Company: Suroskie

Location: Sahibabad, Ghaziabad, Uttar Pradesh

Work Mode: On-site | Full time

Experience: 1–3 Years

About the Role

Suroskie is looking for a proactive and customer-focused CRM Executive to manage customer communication, improve customer retention, and drive repeat purchases. The ideal candidate should have experience with CRM tools, customer engagement campaigns, and data-driven marketing.

Roles & Responsibilities

- Manage customer engagement campaigns through WhatsApp, SMS, Email, and other communication channels.
- Execute campaigns for repeat purchases, customer retention, reactivation, and abandoned cart recovery.
- Maintain customer databases and ensure accurate CRM records.
- Segment customers based on purchase history, behaviour, and engagement.
- Coordinate with marketing, e-commerce, and customer support teams to improve customer experience.
- Monitor campaign performance, including open rates,



click-through rates, conversions, and repeat purchase rates.
- Prepare daily, weekly, and monthly CRM reports and MIS.
- Identify opportunities to improve customer loyalty and lifetime value.

Requirements

- 1–3 years of experience in CRM, customer engagement, or retention marketing, preferably in D2C, e-commerce, beauty, or skincare.
- Knowledge of CRM platforms and tools such as WebEngage, MoEngage, Klaviyo, or similar tools.
- Understanding of WhatsApp, SMS, and email marketing campaigns.
- Good analytical, communication, and coordination skills.
- Proficiency in Excel or Google Sheets.
- Ability to analyse campaign performance and recommend improvements.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 CRM Executive (Ghaziabad)
🏢 Suroskie
📍 Ghaziabad