CRM – Automobile Service Department

Position: Customer Relationship Manager (CRM) – Service

Department: Service

Industry: Automobile Dealership

Job Responsibilities:

- Handle customer appointments, enquiries, complaints, and service-related concerns.
- Make service reminders and follow-up calls to customers.
- Coordinate with Service Advisors and the workshop to ensure timely vehicle delivery.
- Monitor customer satisfaction and resolve complaints promptly.
- Conduct post-service follow-up calls and collect customer feedback.
- Track customer complaints and ensure proper closure within the required time.
- Maintain accurate customer records and update CRM/DMS systems.
- Follow up on pending service estimates, repair approvals, and vehicle status.
- Inform customers about service offers, campaigns, maintenance schedules, and warranty-related matters.
- Monitor CSI/Customer Satisfaction scores and take corrective actions for negative feedback.




- Coordinate with the service team to improve customer retention and repeat business.
- Prepare daily/weekly CRM reports on calls, appointments, complaints, follow-ups, and customer satisfaction.
- Ensure compliance with OEM customer relationship and service standards.

Key Skills:

- Valuable communication and customer-handling skills
- Strong follow-up and coordination ability
- Basic computer and CRM/DMS knowledge
- Complaint-handling and problem-solving skills
- Ability to work with targets and deadlines
- Automobile service experience preferred

Qualification: Any Graduate; automobile/service industry experience preferred. Pay: ₹23,000.00 - ₹32,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

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