Key Responsibilities:

- Manage customer relationships and ensure a high level of customer satisfaction.

- Handle customer queries, feedback, complaints, and service requests through calls, WhatsApp, and other channels.

- Maintain and update customer data, interactions, and follow-ups in the CRM system.

- Conduct follow-ups with customers regarding purchases, orders, exchanges, and services.

- Build strong relationships with existing customers and encourage repeat purchases.

- Coordinate with stores, sales, e-commerce, and other teams to resolve customer issues.

- Track customer feedback and identify areas for improving customer experience.

- Prepare regular CRM reports and maintain accurate customer records.

Requirements:

- 1–3 years of experience in CRM, customer service, retail, or a similar role.

- Good communication and interpersonal skills.

- Solid follow-up and problem-solving abilities.

- Comfortable using CRM tools, Excel, WhatsApp, and other customer communication platforms.

- Experience in the fashion/apparel or retail industry will be preferred.

- Customer-focused, organized, and proactive approach.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 CRM Executive (Noida)
🏢 House of Fett
📍 Noida