Customer Relationship Manager (CRM)

Location: Office at Manjalpur, Vadodara

Office Timings: 9:30 AM to 6:30 PM (with designated break sessions)

Employment Type: Full-Time

Industry: Eco-friendly Packaging / Sustainable Materials

Products: Compostable & Biodegradable Carry Bags, Grocery Bags, Garbage Bags, Food Sheets, Disposable Items, and Corporate Packaging Films/Bags

About the Role :

We are seeking a dedicated, disciplined, and proactive Customer Relationship Manager (CRM) to join our growing team in Vadodara. In this role, you will be the core link between our B2B clients, the Field Sales team, and internal operations (Production & Dispatch). Your primary responsibility will be maintaining strong client relationships, driving repeat B2B orders, coordinating order fulfillment, and managing sales administration and reporting.

Key Responsibilities & Accountabilities :

1. Account Management & Client Retention (B2B)

- Maintain regular telephonic contact with existing and potential B2B clients, including Distributors, Wholesalers, Corporate Clients, and Institutional Buyers.
- Build long-term professional relationships and trust with clients to ensure high customer satisfaction and continuous repeat orders.
- Understand client product requirements, discuss pricing, payment terms, and delivery schedules as per company guidelines.

1. Order Processing & Operations Coordination

- Upon order receipt, coordinate directly with the Production and Dispatch teams to check inventory levels and create accurate dispatch schedules.
- Monitor orders through to final dispatch to ensure timely delivery.
- Share transport details, Transport Receipts/Lorry Receipts (LR), and expected delivery timelines directly with clients.

1.



Payment Follow-ups & Collections

- Conduct systematic follow-ups with clients for outstanding payments according to invoice terms and conditions.
- Help maintain smooth cash flow by tracking payment cycles and resolving client billing inquiries promptly.

1. Sales Team Coordination & Daily Reporting

- Coordinate with the Field Sales Team to ensure daily meeting details and updates are accurately logged into the companys mobile reporting application.
- Consolidate and distribute daily reports covering:

Sales generated

Dispatches completed

Meetings conducted by each field sales team member

Pending and active orders

1. CRM & Data Management

- Continuously build, clean, and update the database of prospective and current B2B leads/clients.
- Maintain the company's CRM software and spreadsheet records regularly and accurately.

Key Qualifications & Skills Required :

- Education: Minimum Graduate in any discipline.
- Languages: Proficiency in English and Hindi (both verbal and written communications).
- Communication Skills: Outstanding telephonic communication skills with the ability to build immediate rapport and strong, persistent professional relationships with business clients.
- Computer Proficiency: Working knowledge of MS Excel, internet applications, CRM tools, and basic computer systems.

Core Qualities: High level of integrity, honesty, and a disciplined approach to company processes and systems.

Strong organizational and multi-tasking abilities.

Long-term career commitment with a desire to grow alongside the company.

Salary & Compensation :

- Salary: Market-competitive salary based on candidate experience, skill set, and current/previous remuneration.

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