- Coordinate and maintain regular communication with IVF couples throughout their treatment journey.
- Explain treatment schedules, appointments, investigations, procedures, and follow-up requirements.
- Coordinate between patients, doctors, nurses, embryology, and other hospital departments.
- Follow up with couples regarding appointments, investigations, treatment plans, and pending procedures.
- Ensure patients receive timely updates and proper guidance at every stage of treatment.
- Maintain accurate patient records and update treatment status regularly.
- Handle patient queries and concerns professionally and escalate medical issues to the concerned doctor or team.
- Follow up with patients for treatment continuation and improve patient conversion and retention.
- Provide counselling support regarding treatment processes and ensure a smooth patient experience.
- Maintain confidentiality of patient information and follow hospital policies and procedures.