Date: Oct 9, 2026

Job Requisition Id: 66183

Location: Hyderabad, TG, IN Hyderabad, IN Hyderabad, TG, IN, 500081 Indore, MP, IN, 452001 Indore, MP, IN Indore, MP, IN Pune, MH, IN Pune, IN

Role and Responsibilities

Quality & Process Excellence

- Monitor compliance with processes, SOPs, and quality standards.
- Conduct quality, ticket, and process audits.
- Support Incident, Service Request, Problem, and Change Management processes.
- Track and report service metrics, KPIs, and SLA performance.
- Identify process gaps and recommend corrective and preventive actions.
- Maintain process documentation, audit records, and quality reports.
- Drive quality and continuous improvement initiatives.
- Partner with Team Leads and Managers to provide process governance, facilitation, and reporting support.
- Present actionable insights and recommendations through reports and dashboards.

Excel, Reporting & Automation

- Develop, maintain, and automate operational and management reports using advanced Excel.
- Collect, consolidate, analyse, and interpret data to support business decisions.
- Identify trends, patterns, and improvement opportunities through data analysis.
- Ensure data accuracy, integrity, and completeness.
- Automate repetitive reporting and quality activities using VBA, Python, and AI-powered solutions.
- Develop and support AI-powered agents and automation solutions to streamline repetitive quality, audit, compliance, and reporting activities.
- Prepare management reports, dashboards, and performance scorecards.

PowerPoint & Presentation Support

- Create qualified,



impactful presentations for management and client reviews.
- Develop templates, charts, dashboards, and visualizations to communicate insights effectively.
- Ensure accuracy, consistency, and high-quality presentation standards.
- Maintain branding, formatting, and document quality.
- Simplify complex information through effective visual storytelling.

Power BI & Dashboarding

- Design, develop, and maintain Power BI reports and dashboards.
- Build efficient data models and manage relationships across multiple data sources.
- Analyse operational and business data to generate actionable insights.
- Integrate Power BI with Excel, SharePoint, Teams, and other business applications.
- Collaborate with stakeholders to gather requirements and deliver effective BI solutions.

CERTIFICATIONS:

- ITIL V5 Foundation certification.
- Six Sigma Green belt (Good to have)

Qualifications and Education Requirements

- Educational Degree - It can be any engineering or non-engineering degree related to computers/electronics/networking/information technology.
- Minimum 60% marks throughout in academics.
- Applicants with Professional Degree.

Behavioral Attributes

- Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets
- Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations within stipulated time
- Explains ideas clearly and logically to others and is attentive in interactions
- Identifies the target audience for communication and carefully listens to their opinions and feedback
- Ability to work in Teams

📌 Contractor - Delivery Excellence (Pune)
🏢 Yash Technologies
📍 Pune