We are currently seeking an experienced professional to join our team in the role of Contact Center Shared Services Representative In this role, you will:

- Offers value added products and services based on customer needs analysis and certifies customer understanding of those products

- Take measures to provide excellent customer service to basic inbound customer calls by staying up to date on training and internal communications

- Enhances customer loyalty through strong knowledge of key products and services.

- Takes ownership of issues and understands when and how to escalate concerns appropriately.

- Responsible for achieving individual key performance indicators while certifying compliance with operational risk controls and regulatory requirements.

- Effectively advising, communicating, empathizing, resolving conflict and responding sensitively to clients.

- Responsible for ensuring timely resolution of customer inquiries while maintaining the highest level of quality support in every interaction.





- Recognizes and adapts support approaches to accommodate varying levels of customer experience. Communicates effectively with team members, customers, and other stakeholders.

To be successful you will:

- Must have education standard to full time Graduation, 1 year of work experience.

- Must be proficient in English (Written/Spoken) with good typing skills

- Open to working flexible shifting schedules

- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development

- Takes pride in delivering what is promised in line with the customer and service expectations

- Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order

- Ability to work in a high-volume, fast paced workplace is required

- Proficiency with personal computers and basic software packages and specialised applications, excellent verbal and written communication skills and is polite and friendly at all times

📌 Contact Center Specialist (Bengaluru)
🏢 Allegis Global Solutions (AGS)
📍 Bengaluru