1. Role Overview The Consultant Product Analyst will be responsible for supporting product teams through data-driven analysis, requirements understanding, user research, product performance assessment, and identification of opportunities for product improvement.

The role will work closely with product managers, business stakeholders, technology and engineering teams, UI/UX teams, domain experts, and other stakeholders to analyse business and user requirements, translate insights into actionable recommendations, and support the development and continuous improvement of digital products and technology-enabled solutions.

The incumbent will contribute across the product lifecycle, including product discovery, requirements analysis, user research, data analysis, feature assessment, testing, product performance monitoring, and continuous improvement, while supporting ICDIA’s strategic objectives and Digital Public Infrastructure (DPI) ecosystem.

2. Key Responsibilities

2.1 Product & Business Analysis

- Analyse business objectives, user requirements, product needs, and operational challenges to support product development and enhancement.
- Gather and document business, functional, and user requirements through stakeholder consultations and structured analysis.
- Analyse existing processes, systems, and product capabilities to identify gaps, inefficiencies, and improvement opportunities.
- Support product managers in defining product objectives, priorities, features, and expected outcomes.
- Conduct comparative and market analysis, wherever required, to identify relevant product trends and opportunities.

2.2 User & Requirement Analysis

- Conduct stakeholder and user interactions to understand user needs, pain points, expectations, and usage challenges.
- Translate user inputs and business requirements into user stories, use cases, functional requirements, process flows, and acceptance criteria.
- Analyse and document user journeys and product workflows.
- Support user research and usability assessments to identify opportunities for improving product experience.
- Ensure requirements are clearly documented and communicated to relevant product and technology teams.

2.3 Product Performance & Data Analysis

- Collect, analyse, and interpret product usage, user engagement, adoption, and performance data.
- Define and monitor relevant product metrics and Key Performance Indicators (KPIs).
- Prepare dashboards, reports, presentations, and analytical insights for product and management teams.
- Identify trends, patterns, gaps, and areas requiring product or process improvement.
- Provide data-driven recommendations to support product prioritization and decision-making.

2.4 Product Feature Analysis & Prioritization

- Analyse proposed product features and enhancements based on user needs, business value, feasibility, dependencies, and expected impact.
- Support product managers in evaluating and prioritizing product requirements and feature requests.
- Conduct impact and gap analysis for proposed product changes.
- Support preparation and maintenance of product backlogs and feature documentation.
- Track requirements and ensure alignment between approved product priorities and development activities.

2.5 Product Development & Testing Support

- Work closely with product managers, engineering, technology, UI/UX, and QA teams during product development.
- Support the clarification and validation of functional and business requirements.
- Participate in sprint planning, backlog discussions, product reviews, and other Agile/product development activities.




- Support User Acceptance Testing (UAT), functional testing, test case preparation, and validation of product features.
- Identify defects, gaps, and deviations and coordinate with relevant teams for resolution.
- Validate developed features against approved requirements and acceptance criteria.

2.6 User Experience & Usability Analysis

- Analyse user journeys, workflows, feedback, and behavioural data to identify usability challenges.
- Work with UI/UX teams to support user-centric product improvements.
- Gather and analyse user feedback following product releases and enhancements.
- Support usability testing, user research, surveys, and feedback mechanisms.
- Recommend improvements to simplify processes and enhance product usability and adoption.

2.7 Product Reporting & Documentation

- Prepare product analysis reports, requirement documents, dashboards, presentations, and management summaries.
- Maintain accurate and up-to-date product requirements, process flows, user stories, use cases, and supporting documentation.
- Develop analytical reports and insights for product review and decision-making forums.
- Maintain appropriate records of product requirements, changes, decisions, issues, and outcomes.
- Support preparation of product documentation, user guides, FAQs, and other relevant materials.

2.8 Stakeholder & Cross-Functional Coordination

- Work closely with product managers, business teams, engineering teams, technology architects, UI/UX teams, QA teams, and domain experts.
- Coordinate with stakeholders to gather requirements, validate analysis, and resolve requirement-related issues.
- Facilitate requirement discussions, workshops, stakeholder consultations, and analysis sessions.
- Communicate analytical findings and recommendations clearly to both technical and non-technical stakeholders.
- Support effective coordination between business requirements and technology implementation teams.

2.9 Product Governance, Risk & Compliance

- Support the assessment of product requirements against applicable organizational policies, standards, security requirements, and governance processes.
- Identify product-related risks, dependencies, gaps, and implementation challenges through structured analysis.
- Support product teams in addressing requirements related to security, privacy, performance, scalability, and interoperability.
- Track requirement changes and maintain appropriate documentation and approvals.
- Support product governance and review processes through accurate analysis and reporting.

2.10 Continuous Improvement & Product Insights

- Identify opportunities for product enhancement based on data analysis, user feedback, stakeholder inputs, and emerging trends.
- Conduct root-cause analysis of product and process issues and recommend appropriate improvements.
- Support product experiments, proof-of-concept initiatives, and new feature assessments.
- Monitor industry and technology developments relevant to product objectives.
- Contribute to continuous improvement of product management practices, analytical processes, and product outcomes within ICDIA.

3. Educational Qualifications

- Bachelor’s degree in Computer Science, Information Technology,



Engineering, Business Administration, Economics, Statistics, Data Analytics, or a related discipline from a recognized institution.
- A Master’s degree in Business Administration, Technology Management, Data Analytics, Computer Science, Information Technology, or a related field will be an added advantage.
- Relevant certifications in Product Analytics, Business Analysis, Agile, Scrum, Data Analytics, or Digital Product Management will be preferred.

4. Experience Required

- 5–8 years of relevant experience in product analysis, business analysis, product management, data analysis, digital transformation, technology consulting, or related roles.
- Experience in gathering, analysing, and documenting business and user requirements.
- Experience in product performance analysis, user research, reporting, or data-driven decision-making.
- Experience working with product managers, engineering teams, UI/UX teams, QA teams, and business stakeholders.
- Experience with Agile/Scrum-based product development environments will be an advantage.
- Experience in digital products, technology platforms, enterprise applications, or large-scale digital initiatives will be preferred.
- Exposure to government, public-sector, international development, technology ecosystems, or DPI-related initiatives will be an added advantage.

5. Key Skills & Competencies

- Strong understanding of product analysis, business analysis, and digital product development.
- Good analytical and problem-solving capabilities.
- Ability to gather, analyse, and document business and user requirements.
- Strong understanding of user stories, use cases, process flows, acceptance criteria, and requirement documentation.
- Ability to analyse product data, user behaviour, performance metrics, and trends.
- Good understanding of product KPIs and performance measurement.
- Knowledge of Agile/Scrum methodologies and product development processes.
- Basic understanding of digital technologies, APIs, cloud platforms, databases, and technology architecture.
- Good understanding of UI/UX and user-centric product development principles.
- Strong communication, presentation, documentation, and stakeholder coordination skills.
- Ability to convert analysis and data into clear, actionable recommendations.
- Valuable attention to detail and quality orientation.
- Ability to manage multiple requirements, priorities, and analytical assignments.
- Proactive approach to identifying product improvement opportunities.

6. Preferred / Relevant Exposure

- Experience in Digital Public Infrastructure (DPI), digital governance, digital transformation, or large-scale digital ecosystems.
- Exposure to digital identity, digital payments, data exchange, APIs, interoperable platforms, or other DPI-related digital services.
- Experience with product analytics, dashboards, data visualization, user research, usability testing, or customer/user feedback analysis.
- Exposure to Agile, Scrum, Design Thinking, Lean Product Development, or similar methodologies.
- Familiarity with analytical and visualization tools such as Excel, Power BI, Tableau, SQL, or equivalent tools will be an advantage.
- Exposure to cloud-based digital products, AI/ML-enabled products, data platforms, or emerging technologies will be preferred.
- Experience working with government, international organizations, technology companies, development organizations, or large-scale digital programmes.
- Experience working in multi-stakeholder, national, or international technology environments will be an advantage.

📌 Consultant (Product Analyst), ICDIA (Delhi)
🏢 National Institute for Smart Government (NISG)
📍 Delhi