Hiring for a leading General Insurance company for Complaints Specialist role for Mumbai location

Looking for Male candidates for this role

Primary Responsibilities

- Manage customer grievances and complaints in line with IRDAI and PPI guidelines.
- Ensure timely resolution of complaints within defined SLAs and TATs.
- Coordinate with Operations, Claims, Underwriting, Contact Center, IT, Sales, and Branch teams for effective issue resolution

. • Conduct root cause analysis and drive process improvements to enhance customer experience.
- Prepare MIS reports, analysis, and management presentations.
- Maintain proactive customer communication and provide accurate, customer-centric resolutions.
- Monitor and follow up on customer requests to ensure closure within prescribed timelines and processes.

Role Purpose: To effectively manage and resolve customer grievances and requests, ensuring regulatory compliance, stakeholder coordination, and superior customer experience

Interested candidates can drop their updated CV on: [email protected]

📌 Complaint Specialist (Mumbai)
🏢 TopGear Consultants
📍 Mumbai