Role & responsibilities

- Oversee day-to-day community operations to ensure a positive guest and student experience across the campus.

- Address guest and student queries, concerns, and feedback promptly to enhance satisfaction and engagement.

- Plan, coordinate, and execute campus events, community activities, and cultural initiatives that promote Pearl Academys values and culture.

- Coordinate with Operations, Housekeeping, and other internal teams to ensure seamless campus functioning and service delivery.

- Supervise hostel operations and conduct periodic audits to maintain hygiene, safety, and comfort standards.

- Liaise with external vendors and service providers to resolve operational issues and ensure service quality.

- Drive student engagement and experience enhancement initiatives to foster a vibrant and inclusive campus community.

- Monitor and analyse student and guest feedback, including Net Promoter Score (NPS), and implement improvement initiatives.

- Prepare monthly reports on events, feedback, community engagement, and actionable insights for management review.

- Ensure effective stakeholder coordination, timely follow-ups, and continuous improvement in community management processes.

Preferred candidate profile





- Graduate/Postgraduate in Hospitality, Administration, Communications, or a related field.

- 68 years of relevant experience in community management, student engagement, guest relations, or hospitality.

- Prior experience in the hospitality industry or educational institutions will be an added advantage.

- Strong interpersonal, communication, and relationship management skills.

- Proven ability to plan and execute events, community engagement initiatives, and campus activities.

- Excellent problem-solving, conflict resolution, and stakeholder management abilities.

- Experience in managing vendors, coordinating with cross-functional teams, and overseeing operational activities.

- Ability to analyse feedback, track student/guest satisfaction metrics, and drive continuous improvement.

- Strong organisational skills, attention to detail, and the ability to manage multiple priorities effectively.

- A proactive, people-oriented professional with a robust focus on service excellence and enhancing the overall student and guest experience.

- Prior experience in the airline, hospitality, or education industry will be an added advantage.

📌 Community Manager (Bengaluru)
🏢 Global University Systems
📍 Bengaluru