Designation: Collection Manager

· Responsible for driving the multi due stage portfolio performance, aligned to the operating plan across PAN Bihar locations, through a team of Field Executives and Field Supervisors

· Motivation and maintaining minimal attrition for team FOS & Tele caller aligned to respective zone to drive consistency in performance

· Manage Collection efficiencies/ Resolution/ Product of flows/ NCL /Settlement waivers/ Extraction rate and other portfolio health indicators

· Formulating collection strategies for the state basis market dynamics, portfolio spread/segmentation and business requirements

· Lead, train, coach, and supervise a team of collection agents to achieve departmental recovery goals and KPIs.

· Develop, implement, and continuously improve collection strategies, policies, and procedures to maximize recoveries while minimizing risk.

· Monitor and analyze portfolio performance, delinquency trends, and collection metrics; prepare regular reports for senior management.

· Oversee daily operations, including account assignment, prioritization, and workflow management across early-, mid-, and late-stage collections.

· Handle escalated, high-value, or complex accounts; negotiate payment plans, settlements, and resolutions with debtors.

Compliance

Ensure compliance with business policy, collections procedures and audit requirements

Monitor compliance and audit requirements with down team during location visit

Measures of Success (Define the Outcomes expected of the role)





Compliance score

Skills set required

Should possess strong execution skills along with ability to identify root causes of problems; generate and evaluate alternative solutions; implement problem resolutions quickly and effectively with fact-based decisions

- Strong team management skills.
- Well versed in MS-Excel.
- Forecasting skills
- Good communication and interpersonal skills with evidence of teamwork and collaboration
- Excellent listening, problem solving, analytical skills and Conflict management skills

Must Have Qualification

Post-Graduate / Graduate Degree or equivalent educational qualifications

Loans and Credit Card knowledge along with good understanding of Collection Processes

Relevant Experience in the field.

- Team Leader - Minimum 1-2 Year Required in Collection Process.
- Collection Supervisor - Minimum 2-3 Years Required in Collection Process.
- Collection Manager - Minimum 5-8 Years Required in Collection Process.

* 3-4 years Team management experience in Collections.

Preferred Industry

Loan / Credit Card / Banking Collections

Role: Collection / Recovery Manager

Employment Type: Full Time, Permanent

Education: Any Graduate / Postgraduate

Job Type: Full time

Salary: Negotiable

Job Type: Full-time

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits

- Provident Fund

License/Certification:
- DRA (Debt Recovery Agent) Certificate (Preferred)

Willingness to travel:
- 25% (Preferred)

Work Location: In person

📌 Collection Manager (Delhi)
🏢 Hi Tek Syndicate
📍 Delhi