JD for Collection executive

Key Responsibilities:

- Make outbound calls to customers for overdue payments and follow up on outstanding invoices.

- Explain outstanding balances, payment terms, and resolve any queries related to bills or dues.

- Timely circulation & follow up on Cash Discount to the clients as per the term.

- Negotiate repayment plans, settlements, or payment commitments in line with company policies.

- Maintain accurate records of interactions, payment status, and follow-ups in the system/CRM.

- Coordinate with the internal stake holders regarding payment updates.

- Handle customer objections professionally and escalate unresolved cases when necessary.

- Achieve weekly/monthly collection targets.

Key Skills &

- Competencies:

- Good communication skills in [English, Hindi, Kannada, etc.]

- Basic knowledge of billing, credit, and collections process.





- Negotiation and persuasion skills.

- Patience and ability to handle difficult conversations.

- Computer proficiency (MS Excel, SAP).

- Target-oriented and self-motivated.

Qualifications &

- Experience:

- Minimum Graduate (preferred in Commerce/Business).

- 12 years of experience in tele calling, collections, or customer service.

- Freshers with positive communication skills may also apply.

Performance Indicators (KPIs):

- Collection efficiency (% of overdue recovered).

- Number of successful commitments collected.

- Call productivity (outbound calls made per day).

- Customer satisfaction in handling disputes.

- Daily, Weekly &
- Monthly MIS on OS &
- OD collection.

- Report on risky cases.

📌 Collection Executive (Bengaluru)
🏢 Sturlite Electric Private
📍 Bengaluru