Job Information

- Date Opened 10/09/2026
- Job Type Full time
- City Chennai
- State/Province Tamil Nadu
- Country India
- Zip/Postal Code 600096
- Industry Technology

Cloud NOC Analyst (L1)

Cordance RFP | 18x7 AWS & Azure Managed NOC

ROLE PURPOSE

ENGAGEMENT CONTEXT

Provide first-line 18x7 monitoring, event triage, incident logging, initial diagnosis and escalation for AWS and Azure operations.

multi-business-unit cloud environment with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement.

Key Responsibilities

- Monitor Datadog, AWS CloudWatch and Azure Monitor dashboards and alerts.
- Validate, enrich, deduplicate and prioritize events; create/update ITSM tickets.
- Execute approved L1 runbooks for availability, utilization, connectivity and service-health events.
- Perform first-level checks across compute, storage, networking, databases and cloud services.
- Escalate unresolved/high-impact events to L2 and customer/application teams using the escalation matrix.
- Support major-incident bridges, shift handovers and daily operational reporting.
- Identify recurring alerts, noisy monitoring and knowledge gaps for problem management and automation.





Must-Have Technical & Operational Skills

- 2–4 years NOC/cloud/infrastructure operations experience.
- Hands-on AWS and/or Azure monitoring experience.
- Datadog, AWS CloudWatch and Azure Monitor or equivalent observability tools.
- Incident/event triage and severity/priority management.
- ITSM knowledge: Incident, Service Request, Change and Escalation.
- Basic AWS/Azure compute, storage, networking and database knowledge.
- Ability to interpret metrics, logs, dashboards and alerts.
- Robust written/verbal communication and shift-handover discipline.
- Willingness to work 18x7 rotational shifts including weekends/holidays.

Nice-to-Have Skills

- ITIL Foundation.
- AWS Cloud Practitioner or Azure Fundamentals.
- Jira Service Management or ServiceNow.
- Basic PowerShell/Python/shell scripting.
- Exposure to automation/auto-remediation and event correlation.
- Experience in customer-facing or regulated environments.

Working Model

- Operate within defined governance, security, access-control, change and escalation procedures.
- Maintain accurate operational documentation, handover records and knowledge assets.

📌 Cloud NOC Analyst (Chennai)
🏢 SRM Technologies
📍 Chennai