Job Information

- Date Opened 10/09/2026
- Job Type Full time
- City Chennai
- State/Province Tamil Nadu
- Country India
- Zip/Postal Code 600096
- Industry Technology

Cloud NOC Lead

RFP | Service Operations Leadership

ROLE PURPOSE

ENGAGEMENT CONTEXT

Lead day-to-day NOC operations, operational governance, escalations and service assurance for cloud operations, coordinating L1/L2 resources and customer stakeholders.

multi-business-unit cloud setting with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement.

Key Responsibilities

- Lead monitoring, incident handling, escalation, handover and service reporting.
- Oversee Datadog, CloudWatch, Azure Monitor and ITSM operating workflows.
- Review critical/high incidents and coordinate technical teams through resolution.
- Track SLA/OLA, backlog, aging, recurring incidents, alert volumes and risks.
- Drive shift readiness, runbook compliance, handovers and operational discipline.
- Coordinate major-incident response, bridge management and post-incident actions.
- Review alert quality and drive observability improvements.
- Ensure SOPs, escalation matrices and knowledge articles remain current.




- Facilitate problem-management reviews and recurring-issue elimination.
- Identify automation/auto-remediation opportunities.
- Prepare operational summaries and support service reviews.

Must-Have Technical & Operational Skills

- 7+ years IT operations/NOC experience, including 2+ years in a lead role.
- AWS/Azure cloud operations and observability.
- 18x7/24x7 NOC or managed-services leadership.
- Incident, Major Incident, Problem and Change Management.
- Datadog, CloudWatch, Azure Monitor and ITSM workflows.
- SLA/KPI reporting and operational governance.
- Strong stakeholder communication and escalation management.
- Distributed-team and shift-handover leadership.
- Analytical approach to trends and continuous improvement.

Nice-to-Have Skills

- ITIL v4.
- AWS/Azure certification.
- Event-to-ticket automation/auto-remediation.
- ServiceNow/Jira Service Management.
- FinOps/capacity management.
- AIOps/AI-enabled NOC experience.

Working Model

- Operate within defined governance, security, access-control, change and escalation procedures.
- Maintain accurate operational documentation, handover records and knowledge assets.

📌 Cloud NOC Lead (Chennai)
🏢 SRM Technologies
📍 Chennai