Below is the requirement.

Role : Client Success Manager

Location : Kharadi,Pune

Duration : Full Time

Experience : 2+ Years

CTC : Competitive salary

:

We are looking for an experienced Client Success Manager to join our dynamic team, focusing on a B2C model with a solid emphasis on individual CXO clients. This role requires an exceptional communicator and strategist who is adept at working closely with high-level executives, ensuring that all aspects of our service delivery meet the highest standards and timelines.

Key Responsibilities:

CXO Client Engagement:

- Develop and nurture relationships with CXO clients, understanding their unique profiles and needs.
- Act as a trusted advisor, consistently providing updates and progress reports.

Service Delivery Management:

- Oversee the planning, scheduling, and execution of service deliveries, ensuring they align with client expectations and timelines.
- Coordinate with internal teams to guarantee that all deliverables are of the highest quality and delivered punctually.

Communication Excellence:

- Facilitate clear, concise, and effective communication channels with clients.
- Tailor communication style to suit the high-level and sophisticated nature of CXO clients.

Strategic Consultation:

- Offer insights and advice based on a deep understanding of each client’s sector, challenges, and objectives.
- Contribute to the strategic direction of services, enhancing client satisfaction and engagement.

Feedback and Resolution:

- Systematically gather client feedback to drive continuous improvement in service delivery.
- Address and resolve any issues or concerns raised by clients promptly and effectively.





Escalation Management:

- Handle escalations efficiently, ensuring quick resolution while maintaining a high level of client satisfaction and trust.

Qualifications:

- Bachelor’s or Master’s degree in Business, Communications, or a related field.
- Proven track record in a Client Success, Account Management, or similar role within a B2C setting.
- Demonstrable experience managing CXO level clients.
- Superb communication, negotiation, and presentation skills.
- Deep understanding of customer relationship management and service delivery.
- Strategic and analytical thinker with the ability to create and execute client success plans.
- Proficiency in CRM software and Microsoft Office Suite.

Qualifications:

- Bachelor’s or Master’s degree in Business, Communications, or a related field.
- Proven track record in a Client Success, Account Management, or similar role within a B2C environment.
- Demonstrable experience managing CXO level clients.
- Superb communication, negotiation, and presentation skills.
- Deep understanding of customer relationship management and service delivery.
- Strategic and analytical thinker with the ability to create and execute client success plans.
- Proficiency in CRM software and Microsoft Office Suite.

Preferred:

- Prior experience in a luxury, high-touch service industry or similar.

What We Offer:

- A competitive salary with performance incentives.
- A dynamic, respectful, and supportive work culture.
- Professional growth opportunities in a high-performing team.

Pay: Up to ₹600,000.00 per year

Benefits

- Provident Fund

Work Location: In person

📌 Client Success Manager (Kharadi)
🏢 AKR Infotech
📍 Kharadi