We are currently looking to hire Client Advisors for Zoya, our luxury jewellery brand, and would appreciate your support in sourcing suitable candidates for the following locations:

Open Positions:

- Chennai – 2 Vacancies
- Bangalore – 1 Vacancy

Experience: 2-5 Years

Qualification: Graduate The detailed is attached for your reference.

We are seeking candidates with experience in luxury retail, premium jewellery, fashion, lifestyle, hospitality, or high-end customer-facing roles, who possess excellent communication skills, strong relationship-building capabilities, and a passion for delivering exceptional customer experiences.

Kindly share relevant profiles along with the following details:

- Current Location
- Total Experience
- Current CTC
- Expected CTC
- Notice Period
- Recent Photograph

Please prioritize candidates with strong presentation, customer engagement, and consultative selling skills.

Looking forward to receiving suitable profiles at the earliest.

- Client Advisor (Zoya)

Position Details

Job Title: Client Advisor - Zoya

Function: Sales & Client Experience

Reporting To: Store Manager - Zoya

Business: Jewellery (Luxury Retail)

Location: Zoya Boutique

Experience: 2 - 5 Years

Education: Graduate / Post Graduate Preferred

Role Purpose The Client Advisor at Zoya is responsible for delivering an exceptional luxury retail experience by building meaningful client relationships, understanding customer aspirations, and providing personalized jewellery styling and consultation. The role focuses on achieving sales targets, enhancing the client experience, driving repeat business, and upholding the premium brand standards of Zoya.

Key Responsibilities

1. Client Engagement & Relationship Management

- Create a warm, personalized, and memorable experience for every client visiting the boutique.
- Understand client preferences, lifestyle, occasions, and buying motivations through meaningful conversations.
- Build and nurture long-term relationships with existing and prospective clients.
- Maintain regular follow-ups with clients through calls, messages, and appointments to drive repeat purchases.




- Develop a strong client book and actively cultivate referrals and loyal customers.
- Manage VIP and high-value customer relationships to ensure superior service standards.
- Key Outcome:

- Enhanced client satisfaction and loyalty.
- Growth in repeat business and referrals.
- 2. Luxury Sales & Client Consultation

- Present and demonstrate Zoya collections with a consultative and storytelling approach.
- Educate clients on product craftsmanship, design inspirations, precious stones, materials, and collection themes.
- Assist clients in selecting products that best suit their needs and occasions.
- Prepare estimates and facilitate smooth completion of sales transactions.
- Achieve individual and boutique sales targets across categories.
- Maximize opportunities for upselling and cross-selling.
- Key Outcome:

- Achievement of sales targets.
- Increased average transaction value and conversion rates
- 3. Boutique Operations & Inventory Management

- Ensure adherence to all boutique operating procedures and brand guidelines.
- Support stock counting, stock reconciliation, and inventory accuracy on a daily basis.
- Monitor stock availability and coordinate replenishment requirements.
- Ensure products are displayed attractively and in line with visual merchandising standards.
- Transfer stock to designated storage/locker areas as per security protocols.
- Maintain the highest standards of product safety and security.
- Report inventory discrepancies, damages, or potential shrinkage immediately.
- Inventory accuracy and compliance.
- Excellent boutique presentation standards.
- 4.

Customer

Service & Complaint Resolution

- Address customer concerns, service requests, and product-related queries professionally.
- Handle returns, repairs, alterations,



and after-sales service requests as per company guidelines.
- Ensure timely resolution of customer complaints while maintaining luxury service standards.
- Convert service recovery situations into opportunities for strengthening client relationships.
- Key Outcome:

- High customer satisfaction scores.
- Effective complaint resolution.
- 5. Client Feedback & Market Intelligence

- Gather and document customer insights, preferences, and feedback.
- Share feedback with merchandising, retail operations, and leadership teams.
- Monitor competitor activities, product trends, and luxury retail best practices.
- Contribute ideas to improve client experience, boutique operations, and sales performance.
- Key Outcome:

- Improved client experience.
- Actionable customer and market insights.
- Key Performance Indicators (KPIs)

- Individual Sales Achievement (%)
- Boutique Sales Contribution
- Conversion Rate
- Average Transaction Value (ATV)
- Units per Transaction (UPT)
- Repeat Business & Client Retention
- Client Satisfaction/NPS Scores
- CRM Database Growth
- Inventory Accuracy
- Adherence to SOPs and Compliance Standards
- Internal Interfaces

- Store Manager
- Regional Retail Team
- Visual Merchandising Team
- Merchandising Team
- CRM Team
- Operations & Support Functions
- External Interfaces

- Customers/Clients
- High Net Worth Individuals (HNIs)
- Corporate & Referral Clients
- Service Partners (where applicable)
- Preferred Profile

- 2-5 years of experience in luxury retail, premium jewellery, fashion, lifestyle, hospitality, or high-end customer service environments.

- Robust interpersonal and communication skills.
- Passion for luxury brands, jewellery, fashion, and client engagement.
- Proven ability to build long-term customer relationships and deliver exceptional service experiences.

- Presentable, confident, and customer-focused professional.
- Zoya Client Advisors are expected to act as trusted style consultants and relationship managers, delivering personalized luxury experiences that embody the elegance, sophistication, and exclusivity of the Zoya brand.

Key Outcome

📌 Client Advisor (Bengaluru)
🏢 Titan
📍 Bengaluru