Client Account Manager

Location: Noida, Uttar Pradesh

Work Mode: On-site

Employment Type: Full-time

Experience: 3–6 Years

Industry: IT Staffing / Technology Services

Job Summary

We are looking for a Client Account Manager to manage and grow our existing client relationships and drive business through IT staffing and resource augmentation.

The ideal candidate should be experienced in client relationship management, IT staffing, staff augmentation, contract staffing, or bodyshopping and should have the ability to understand client requirements, nurture accounts, generate recurring opportunities, and coordinate with internal teams to successfully deploy resources.

This is a relationship-driven role where the focus will be on growing existing accounts, generating repeat business, and building long-term client partnerships.

Key Responsibilities

- Manage and nurture relationships with existing clients and act as a primary point of contact.
- Develop a strong understanding of client organizations, teams, projects, and upcoming resource requirements.
- Regularly engage with clients to identify current, upcoming, and potential staffing opportunities.
- Generate repeat requirements and expand business within existing accounts.
- Understand client requirements related to skills, experience, location, availability, notice period, and budget.
- Have a good understanding of IT staffing, staff augmentation, contract staffing, and bodyshopping models.
- Coordinate with recruitment and delivery teams to identify suitable resources against client requirements.
- Focus on sourcing engaged and deployable resources rather than relying only on vendor-market bench resources.
- Manage the staffing process from requirement understanding and profile submission through interviews,



selection, negotiation, and deployment.
- Coordinate with clients for interview schedules, feedback, selections, onboarding, and resource deployment.
- Maintain regular follow-ups with clients and candidates to ensure smooth closures.
- Negotiate commercial terms including billing rates, margins, resource tenure, extensions, and replacements.
- Identify opportunities for additional resources, project ramp-ups, resource extensions, and new requirements.
- Maintain accurate records of client requirements, submissions, interviews, closures, deployments, and account activity.
- Work closely with recruitment, delivery, HR, finance, and operations teams to ensure smooth execution.
- Handle client concerns and escalations professionally and ensure timely resolution.
- Track account performance and work toward achieving revenue, deployment, and account-growth targets.

Key Result Areas (KRAs) 1. Account Growth

- Growth in revenue and business from assigned accounts.
- Increase in active resources deployed with clients.
- Expansion of business across existing client accounts.

2. Account Nurturing

- Regular engagement with key client stakeholders.
- Development and maintenance of long-term client relationships.
- Reactivation of dormant accounts.
- Generation of recurring staffing requirements.

3. Resource Deployment

- Successful closure and deployment of resources.




- Timely fulfillment of client requirements.
- Improved requirement-to-deployment conversion.
- Reduction in candidate dropouts before joining.

4. Resource Quality

- Focus on relevant, engaged, and deployable resources.
- Quality of profiles submitted against client requirements.
- Effective coordination between clients, candidates, and recruitment teams.

5. Revenue & Commercials

- Achievement of monthly and quarterly revenue targets.
- Maintaining healthy margins on deployed resources.
- Effective negotiation of billing rates and commercial terms.

6. Client Retention

- Retention and expansion of existing accounts.
- Successful resource extensions and repeat requirements.
- Maintaining solid client satisfaction and engagement.

Candidate Profile
- 3–6 years of experience in Account Management, Client Management, IT Staffing, Recruitment, Staff Augmentation, or a related B2B technology services environment.
- Experience managing and nurturing client accounts is strongly preferred.
- Practical understanding of IT staffing/bodyshopping and resource augmentation.
- Ability to understand technology hiring requirements and coordinate with recruitment teams.
- Strong communication, negotiation, and relationship-management skills.
- Commercially aware and comfortable discussing rates, margins, and staffing terms.
- Self-driven, target-oriented, and capable of managing multiple accounts and requirements.
- Strong follow-up and stakeholder-management abilities.
- Proficiency in MS Excel and basic CRM/sales tracking tools.

Pay: ₹50,000.00 - ₹80,000.00 per month

Benefits

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Client Account Manager (Noida)
🏢 TechSnitch Private
📍 Noida