Role & responsibilities

We are looking for a high-calibre Chief of Staff to work closely with the Founder/CEO and act as a strategic partner in driving the company's growth agenda.

The role will sit at the intersection of strategy, business operations, growth, people and execution, helping the leadership team translate priorities into measurable outcomes.

The ideal candidate will be highly analytical, commercially oriented and execution-focused, with the ability to work across functions and bring structure, accountability and speed to a fast-growing D2C organisation.

Key Responsibilities

1. Strategy & Business Planning

- Partner with the Founder/CEO on developing and executing the company's annual and long-term growth strategy.
- Translate strategic priorities into actionable business plans, milestones and measurable outcomes.
- Conduct market, competitor and category analysis to identify new growth opportunities.
- Support business planning, budgeting and strategic reviews.
- Evaluate recent business opportunities, partnerships, categories and channels.

1. CEO / Founder's Office

- Act as a key thought partner to the Founder/CEO on strategic and operational priorities.
- Prepare business reviews, leadership presentations, MIS and decision-making dashboards.
- Track critical priorities and ensure timely closure of key initiatives.
- Identify bottlenecks and proactively drive resolution across functions.
- Ensure leadership decisions are translated into clear ownership and execution plans.

1. Business Performance & P&L;





- Track overall business performance across Revenue, GMV, Gross Margin, Contribution Margin, CAC, ROAS, AOV, repeat rate and profitability.
- Partner with Finance and business teams to monitor budgets, forecasts and business performance.
- Identify performance gaps and develop corrective action plans.
- Drive monthly/quarterly business reviews and performance discussions.

1. Cross-functional Execution

- Work closely with E-commerce, Marketplace, Marketing, Supply Chain, Product, Finance, Customer Experience and HR teams.
- Drive cross-functional strategic projects from ideation through execution.
- Establish clear owners, timelines, milestones and success metrics.
- Follow up on critical initiatives and ensure execution discipline across teams.

1. Growth & E-commerce Strategy

- Support the development of growth strategies across D2C website, Amazon, Flipkart and other marketplaces.
- Analyse customer, category, product and channel performance.
- Identify opportunities to improve conversion, retention, customer lifetime value and profitability.
- Work with marketing teams on growth initiatives, campaigns and customer acquisition strategies.

1. Operating Rhythm & Governance

- Establish a structured business operating cadence including weekly, monthly and quarterly reviews.
- Develop dashboards and management reporting for leadership.
- Drive OKR/KPI tracking across critical functions.
- Ensure timely escalation and resolution of business-critical issues.
- Build a culture of accountability and data-driven decision-making.

📌 Chief of Staff / Strategy Lead (Delhi)
🏢 talentpax solutions
📍 Delhi