Position: Chief Human Resources Officer (CHRO)

Organisation: CSC e-Governance Services India Limited (CSC SPV)

Location: Noida / Delhi NCR (with travel to State/District offices as required)

Reporting To: Managing Director & CEO

About CSC SPV

CSC e-Governance Services India Limited is a Special Purpose Vehicle set up under MeitY to implement and oversee the Common Services Centres (CSC) scheme under the Digital India programme. Through a nationwide network of CSCs operated by Village Level Entrepreneurs (VLEs), it delivers government-to-citizen (G2C), financial, insurance, education, health, agriculture and other digital services to citizens in rural and semi-urban India, supported by Corporate, State and District teams.

Job Summary

CSC SPV seeks an accomplished Head of Human Resources / CHRO to lead its people strategy and build a high-performing, accountable and technology-enabled workforce. The role combines the governance, transparency and compliance expectations of a Government-linked organisation with the agility needed to run a large, field-intensive service-delivery network. The CHRO will advise the MD & CEO on all people matters and lead HR across Corporate, State and District operations.

Key Responsibilities

People Strategy & Organisation Design

- Develop and execute a people strategy aligned with CSC SPVs mandate under Digital India, its business plan and its expanding portfolio of citizen services.
- Review organisation structure, roles, manpower norms and delegation of powers across Corporate, State and District offices, and right-size teams against service-delivery requirements.
- Rationalise and govern deployment of regular, contractual and outsourced manpower, including oversight of manpower agencies.

Talent Acquisition & Leadership

- Lead transparent, merit-based recruitment for corporate, technology, domain-specialist and field roles,



in line with Board-approved recruitment rules and documented selection procedures.
- Build leadership pipelines and succession plans for State Heads, District Managers and other critical positions.
- Design capability-building programmes, in coordination with CSC Academy, for field teams on VLE onboarding and support, service rollout and citizen-service quality.

Performance & Culture

- Implement KRA/KPI-based performance management linked to measurable outcomes such as VLE activation, service adoption, transaction volumes, revenue and scheme targets.
- Build a culture of integrity, probity, accountability and citizen-centric service.
- Strengthen engagement, recognition and two-way communication with geographically dispersed State and District teams.

HR Technology & People Analytics

- Own the HRMS ecosystem and its integration with payroll, attendance (including field attendance) and finance systems; drive employee self-service adoption.
- Establish dashboards on headcount, vacancies, manpower cost, attrition, productivity and grievances for management and the Board.
- Ensure employee personal data is processed in compliance with the Digital Personal Data Protection Act, 2023 and the Rules thereunder; explore responsible use of automation and AI in HR.

Compensation & Employee Relations

- Design competitive and internally equitable pay, advantages and incentive structures within the Board-approved framework.
- Oversee grievance redressal and disciplinary proceedings under the Conduct,



Discipline & Appeal Rules, observing the principles of natural justice.
- Ensure statutory compliance, including the Labour Codes, PF, ESI, gratuity and the POSH Act, 2013 (Internal Committee), at CSC SPV and its manpower agencies.

Governance & Stakeholder Management

- Frame and periodically update the HR Manual, service rules, recruitment rules, leave and transfer policies, and place HR proposals before the Board and its committees.
- Coordinate with Vigilance, Finance, Legal and Audit on HR matters, and ensure readiness for internal, statutory and Government audits.
- Provide timely inputs to MeitY and other Government stakeholders, and interface effectively with State Government officials.

Qualifications

- Postgraduate degree / diploma in Human Resource Management, Personnel Management, Industrial Relations or Labour Welfare, or an MBA / PGDM / PhD with HR specialisation, from a recognised university / institute.
- A qualification in labour law will be an added advantage.

Experience

- 20+ years of progressive HR experience, with substantial senior leadership responsibility.
- 7+ years in roles such as CHRO, Head HR, Group HR Head, HR Director or equivalent.
- Proven experience managing 3,000+ employees, preferably across multi-location or field-based operations.
- Working knowledge of Government / PSU HR frameworks service rules, disciplinary proceedings, vigilance interface and audit is highly desirable.

Preferred Background Experience in one or more of: Government / PSU / Government-linked organisations | e-Governance / Digital Public Infrastructure | Rural or field-based service delivery | IT/ITeS | Telecom | BFSI | Multi-location service organisations

Terms of Engagement

Age, remuneration, tenure and other terms of engagement will be as per CSC SPV policy.

📌 Chief Human Resource Officer (Delhi)
🏢 Common Service Centres (CSC)
📍 Delhi