We are looking for enthusiastic and responsible trainees to join our Operations & Customer Support team. The selected candidates will monitor customer chats, assist with transaction reviews, and support daily operational activities. This is an excellent opportunity for freshers who want to build a career in operations, customer support, and fintech.

Key Responsibilities

- Monitor and respond to customer chat inquiries promptly and professionally.

- Review and monitor daily transactions for accuracy and compliance.

- Escalate suspicious or unusual transactions to the supervisor.

- Maintain accurate records of customer interactions and operational activities.

- Assist customers with basic account, payment, and transaction-related queries.

- Ensure timely resolution of customer concerns.

- Report operational issues and system concerns to the relevant team.

- Follow company policies, procedures, and service standards.

Requirements

- Any Bachelor's Degree or Diploma.





- Freshers are welcome to apply.

- Basic computer knowledge and typing skills.

- Valuable communication skills in English and Malayalam.

- Ability to work in Day, Evening, or Night shifts.

- Strong attention to detail and willingness to learn.

Preferred Qualities

- Positive attitude and customer-focused mindset.

- Ability to work independently and as part of a team.

- Good observation and problem-solving skills.

- Responsible and dependable.

Pay: From ₹200,000.00 per year

Benefits

- Cell phone reimbursement

- Paid sick time

- Paid time off

Ability to commute/relocate

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Shift availability

- Day Shift (Preferred)

- Night Shift (Required)

- Overnight Shift (Preferred)

Work Location: In person

📌 Chat Support Executive (Kochi)
🏢 Paywint
📍 Kochi