3–6 years of experience in production support, NOC, enterprise operations, infrastructure monitoring, or a similar high-availability environment.

Working knowledge of ITIL-aligned Incident, Major Incident, Change, and Problem Management practices.

Experience with enterprise monitoring and observability tools such as Splunk, SolarWinds, SevOne, PRTG, ThousandEyes, LogicMonitor, or comparable platforms.

Practical knowledge of Windows and Linux environments, web and middleware services, and core infrastructure concepts.

Foundational networking knowledge, including TCP/IP, DNS, routing, firewalls, VPN/IPsec, SNMP, NetFlow, and syslog-based monitoring.

Solid written and verbal English communication skills, including concise technical summaries and stakeholder updates.

Ability to prioritize multiple events, follow documented procedures, maintain attention to detail, and work effectively under pressure.

Ability to collaborate across distributed application, infrastructure, network, service desk, vendor, and engineering teams.

📌 Change Management (Mumbai)
🏢 People Prime Worldwide
📍 Mumbai