:

- Coordinate field support activities and daily IT operations.

- Monitor and track incidents, service requests, and tickets.

- Provide basic troubleshooting for hardware, software, network, and peripheral issues.

- Coordinate with field engineers, service desk, and internal IT teams.

- Ensure tickets are resolved within defined SLA/TAT.

- Maintain support records, reports, and asset information.

- Escalate unresolved or critical issues to the appropriate technical team.

- Follow standard SOPs, escalation matrix, and ITSM processes.

- Support installation, replacement, configuration, and maintenance of IT devices.

- Provide regular status updates to users and stakeholders.

Good to Have:

- Knowledge of Windows, desktop/laptop troubleshooting, printers, and networking.

- Knowledge of Active Directory / Office 365.

- Experience with ServiceNow or any ITSM tool.

- Valuable communication and coordination skills.

- Basic knowledge of SLA, ticketing, and escalation processes.

📌 Central Field Support Lead (Navi Mumbai)
🏢 SVN SYSTECH INDIA PRIVATE
📍 Navi Mumbai