As a CCE, you will be the front-line representative for our company, handling customer inquiries, providing product/service information, and resolving customer issues.

Your role is crucial in maintaining customer satisfaction and building strong relationships. You will work closely with the back-office team to ensure smooth operations and efficient customer service.

Responsibilities

- Answer customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate and up-to-date product/service information to customers.
- Resolve customer complaints and issues, ensuring a positive resolution.
- Maintain a high level of customer satisfaction and build long-term customer relationships.
- Collaborate with the back-office team to ensure effective order processing and timely delivery.
- Handle customer escalations and provide effective solutions.
- Maintain accurate records of customer interactions and feedback.
- Stay updated on company policies, procedures,



and product knowledge.
- Assist in identifying areas for process improvement and provide feedback.
- Ensure compliance with company standards and regulations.

Qualifications

- A high school diploma or equivalent is required.
- 1-2 years of experience in a customer service role, preferably in a back-office environment.
- Excellent communication and interpersonal skills, with the ability to build rapport.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in MS Office and basic computer skills.
- Ability to work independently and manage multiple tasks simultaneously.
- A customer-centric approach and a positive attitude.
- Willingness to learn and adapt to new systems and processes.
- Excellent time management and organizational skills.
- A passion for delivering exceptional customer service.

📌 CCE (Mumbai)
🏢 Digitide Solutions
📍 Mumbai