1. Key Roles &
- ResponsibilitiesA.

Customer

Billing &

- Invoice Management

- Prepare and generate customer invoices for vehicle servicing, repairs, labour charges, spare parts, lubricants and other service-related jobs.

- Verify job cards, labour operations, spare parts consumption and additional repair approvals before generating invoices.

- Ensure correct application of labour charges, discounts, taxes and applicable offers.

- Explain the invoice details and payment breakdown to customers whenever required.

- Ensure invoices are generated accurately in the Dealer Management System (DMS).

B. Cash &

- Payment Handling

- Collect payments from customers through cash, UPI, debit/credit cards, bank transfers and other approved payment modes.

- Issue receipts for all payments received and ensure every transaction is recorded in the system.

- Verify online payment confirmations before closing customer transactions.

- Maintain adequate change and follow cash-handling procedures.

- Ensure the cash counter is secure and all collections are properly accounted for.

C.

Daily Cash

Reconciliation

- Reconcile daily collections against system-generated reports and payment receipts.

- Prepare daily cash collection and payment-mode-wise reports.

- Match cash, UPI, card and bank collections with the relevant transaction records.

- Report any cash shortage, excess collection, duplicate payment or billing discrepancy immediately to the reporting manager.

- Complete daily cash closing and hand over collections to the authorised person as per company policy.

D. Coordination with Service Department





- Coordinate with Service Advisors regarding completed job cards, final bills and vehicle delivery.

- Verify that the required billing approvals and customer authorisations are available.

- Coordinate with the Workshop, Spare Parts and Accounts teams to resolve billing discrepancies.

- Confirm payment clearance to the Service Advisor or authorised delivery personnel before vehicle release, as per company policy.

- Support the team in handling customer billing and payment-related queries.

E. Accounts &

- Documentation

- Maintain records of invoices, receipts, credit/debit card slips, UPI transactions and other payment documents.

- Submit daily collection statements and supporting documents to the Accounts Department.

- Ensure proper recording of advances, refunds, cancellations and credit notes after obtaining the required approvals.

- Support internal audits, cash verification and financial reconciliation.

- Follow company procedures for GST invoicing, accounting entries and document retention.

F.

Customer

Service

- Greet customers professionally and provide prompt billing and payment services.

- Explain payment options and clarify invoice-related queries politely.

- Handle payment complaints and escalate unresolved issues to the Service Manager or Accounts Manager.

- Maintain confidentiality of customer and financial information.

- Ensure a smooth and hassle-free payment experience during vehicle delivery.

Pay: ₹16,000.00 - ₹20,000.00 per month

Perks

- Cell phone reimbursement

- Provident Fund

Work Location: In person

📌 Cashier (Tiruchirappalli)
🏢 Shiva Automobiles
📍 Tiruchirappalli