Aeroprime Services Pvt. Ltd. is an aviation services company providing air cargo sales, GSSA solutions, airline representation, cargo marketing and customer support services . The company works with airline partners and cargo customers to facilitate efficient cargo movement and deliver high-quality service.

Job Summary The Cargo Reservations & Customer Service Executive will be responsible for handling cargo bookings and reservations, customer queries, shipment coordination, documentation and regular follow-ups with customers, freight forwarders, airline teams and internal departments.

The role requires strong communication, attention to detail and the ability to coordinate multiple shipments while ensuring timely and accurate service.

Key Responsibilities

- Handle cargo reservations and bookings received from customers and freight forwarders.
- Check flight schedules, cargo capacity, availability and applicable booking requirements.
- Coordinate with airline operations and internal teams for booking confirmations.
- Provide timely booking confirmations and updates to customers.
- Handle customer queries related to bookings, schedules, rates, shipment status and cargo requirements .
- Monitor shipment bookings and follow up on pending confirmations.
- Coordinate with customers and relevant teams regarding changes, cancellations, delays and re-bookings .
- Maintain accurate records of bookings, customer communications and shipment details.
- Ensure all required cargo and booking information is collected accurately.




- Coordinate with the operations team to ensure smooth movement of shipments.
- Follow up with customers and freight forwarders for pending information or documentation.
- Escalate operational or customer-related issues to the concerned team or manager.
- Maintain professional and timely communication with customers and airline partners.
- Prepare daily/weekly reports related to bookings, shipments and customer service activities.
- Ensure compliance with company policies, airline procedures and applicable cargo handling requirements.

Key Skills

- Good verbal and written communication skills.
- Strong customer service and relationship-management skills.
- Good coordination and follow-up abilities.
- Ability to handle multiple bookings and tasks simultaneously.
- Strong attention to detail and accuracy.
- Valuable problem-solving skills.
- Basic knowledge of air cargo operations and airline booking procedures .
- Proficiency in MS Office, particularly Excel and email communication.
- Ability to work under pressure and meet timelines.
- Professional and customer-focused approach.

Preferred Experience Candidates with experience in air cargo reservations, airline cargo, GSSA, freight forwarding, logistics, customer service or aviation operations will be preferred.

Key Result Areas (KRA)

- Accurate and timely cargo bookings
- Booking confirmation turnaround time
- Customer query resolution
- Shipment follow-up and coordination
- Customer satisfaction
- Accuracy of booking and shipment records
- Timely reporting and documentation
- Compliance with airline and company procedures

📌 Cargo Specialist (Delhi)
🏢 Aeroprime Group
📍 Delhi