Job Role &

- Responsibilities:

- Inbound &
- Outbound Calls:

Answer incoming patient inquiries and make outbound calls for appointment confirmations, follow-ups, and feedback.

- Appointment Scheduling: Book, reschedule, or cancel doctor consultations, diagnostic tests, and health check-ups. [1]

- Information Provision: Share accurate details regarding hospital services, doctor availability, room categories, OPD timings, and estimated costs.

- Patient Support &

- Guidance:

Handle patient grievances, resolve basic service issues, and route complex medical queries to the respective departments or duty doctors.

- Data &

- CRM Management:

Log patient details, interactions, and call outcomes accurately into the Hospital Management System (HMS) or CRM software.

- Quality &

- Targets:

Maintain required service-level metrics, average handle times and adherence to patient confidentiality and privacy guidelines.

Work Location: In person

📌 Call Center Executive (Ramapuram)
🏢 SRM PRIME HOSPITAL
📍 Ramapuram