- Handle inbound/Outbound inquiries and provide detailed information about the services.
- Handling customer complaints and follow-ups
- Maintain excellent communication, empathy, and professionalism while interacting with patients and families.
- Achieve daily/weekly call targets and conversion goals.
- Record call details, patient interactions, and follow-ups accurately in the CRM system.
- Ensure high levels of patient satisfaction and service quality through effective engagement.
- Any other ad hoc duties related to hospital operations assigned by supervisor
Preferred candidate profile Qualification- Graduate in any discipline
📌 Call Center Executive (Noida)
🏢 Medanta
📍 Noida
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