12 Oct
|
Kailash Hospital
|
Noida
12 Oct
Kailash Hospital
Noida
Roles and Responsibilities
- Manage a team of customer service representatives to achieve sales targets and provide excellent customer experience.
- Develop and implement effective strategies to improve customer satisfaction, loyalty, and retention.
- Analyze performance metrics to identify areas for improvement and optimize processes accordingly.
- Collaborate with cross-functional teams to resolve complex issues and drive business growth.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Hello (WhatsApp) - (phone hidden)
Desired Candidate Profile
- 10-20 years of experience in BPO/Call Centre industry with expertise in CRM management.
- Proven track record of achieving sales targets through effective leadership and strategy implementation.
- Robust understanding of customer service principles, including customer centricity and experience management.
📌 Call Center Head - CRM (Noida)
🏢 Kailash Hospital
📍 Noida