BY WMS Support Lead - 1

BY WMS Support Analyst –2

Location: Remote (Offshore)

Job type: Full time

JD:

- The resources should have a minimum of 5 years of hands-on experience working with Blue Yonder (BY) solutions, along with proven expertise in supporting enterprise software delivered in a SaaS environment. They should possess a strong understanding of integration patterns between vendor-managed applications and customer enterprise systems, including the ability to analyze data flows, troubleshoot interface issues, and coordinate resolution activities across multiple platforms.
- The resources are expected to have experience operating within a tiered support model, with a primary focus on Tier 2 and Tier 3 support functions. This includes performing advanced triage activities, conducting detailed root-cause analysis, troubleshooting application, integration, and performance-related issues, and driving resolution efforts to closure. For Tier 3 responsibilities, candidates should be capable of performing code-level, database-level, or configuration-level investigations and collaborating with product engineering teams when required. All three resources must be capable of independently handling Tier 2 and Tier 3 incidents and should not be limited to Tier 1 support activities.

- In addition to technical expertise, the resources must demonstrate excellent verbal and written communication skills.



They should be able to clearly document incidents, investigations, findings, and resolutions, while also effectively communicating technical concepts to both technical and non-technical stakeholders.

Experience leading triage calls, coordinating with multiple vendors, engaging cross-functional support teams, and providing regular status updates during critical incidents is essential. The ability to confidently facilitate discussions, drive issue resolution, and maintain transparent documentation throughout the incident lifecycle is a key requirement.

Delta is emerging as one of the fastest growing IT Staffing and professional services company specializing in SAP, Guidewire, Cloud, AI, ML, SRE, data and applications development

. Headquartered in Texas , we are a global company with offices in USA, Canada, India, Europe, Middle East, Australia . We help clients transform through business and technology consulting, digital solutions, applications development, maintenance and support services.

Visit www.deltassi.com to learn more. Delta is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.

📌 BY WMS Support Lead (India)
🏢 Delta System u0026 Software
📍 India