A. Business Operations Management

- Coordinate day-to-day business activities across departments.
- Monitor operational tasks, priorities, and deliverables.
- Maintain operational trackers, activity calendars, and business reports.
- Coordinate with Sales, Presales, Technology, Project Delivery, Finance, HR, and Management teams.
- Track business commitments, pending actions, and execution timelines.
- Identify operational bottlenecks and recommend corrective actions.
- Support the preparation and implementation of Standard Operating Procedures (SOPs).
- Ensure structured documentation of business processes and operational decisions.
- Assist management in implementing operational excellence initiatives.

B. Business Strategy and Execution
- Support leadership in executing business plans and strategic initiatives.
- Assist in preparing quarterly and monthly business operating plans.
- Monitor departmental KRAs, KPIs, and business objectives.
- Conduct industry, competitor, and market research.
- Support strategic initiatives across domestic and international business units.
- Analyze operational performance and prepare recommendations.
- Coordinate action items arising from management meetings.
- Support the development of business expansion and partnership strategies.

C. Sales Operations and Revenue Coordination
- Maintain business chance and sales pipeline trackers.
- Coordinate with Sales and Presales teams on proposals, quotations, and client documentation.
- Track client discussions, proposal submissions, purchase orders, and work orders.
- Monitor commercial approvals and contractual milestones.
- Assist with CRM updates and lead-to-order tracking.
- Coordinate client onboarding following successful deal closure.
- Monitor committed revenue versus realized revenue.
- Prepare weekly sales operations and revenue forecast reports.




- Escalate delayed approvals and commercial documentation.

D. Project Delivery and Execution Coordination
- Coordinate with project managers and delivery teams.
- Maintain project schedules, milestone trackers, and action registers.
- Monitor project progress against approved delivery plans.
- Track resource allocation, dependencies, risks, and issues.
- Prepare project status reports and meeting minutes.
- Support UAT coordination, go-live readiness, and project closure documentation.
- Track pending client approvals and change requests.
- Coordinate timely escalation of operational risks.
- Assist in project profitability and utilization reporting.

E. Finance and Commercial Operations
- Support invoice tracking and payment follow-ups through authorized channels.
- Maintain purchase order, work order, and invoice trackers.
- Monitor payment milestones and outstanding receivables.
- Coordinate with the Finance team on billing documentation.
- Support revenue realization and cash-flow reporting.
- Assist in tracking operational expenses and project budgets.
- Prepare client-wise and project-wise commercial dashboards.
- Track contract renewals, support agreements, and annual maintenance contracts.

The intern will not independently approve payments, modify financial records, or negotiate commercial commitments without authorization. F. Client Relationship and Stakeholder Coordination
- Coordinate meetings with clients, partners, vendors, and internal stakeholders.
- Prepare meeting agendas,



minutes of meetings, and action item trackers.
- Monitor client commitments and follow-up schedules.
- Support professional communication with domestic and international stakeholders.
- Maintain accurate client and partner records.
- Coordinate issue resolution with relevant functional teams.
- Support client satisfaction and service delivery improvement initiatives.

G. Vendor and Partner Management
- Maintain approved vendor and partner databases.
- Assist with vendor onboarding and documentation.
- Track purchase requests and vendor deliverables.
- Monitor vendor performance against agreed timelines.
- Coordinate with procurement and finance teams.
- Support contract documentation and renewal tracking.
- Maintain records of partner meetings and commitments.

H. Business Analytics, MIS and Management Dashboards
- Prepare daily, weekly, and monthly business reports.
- Maintain operational dashboards using Excel, Google Sheets, Power BI, or approved business systems.
- Analyze project status, sales pipeline, revenue, collections, and resource utilization.
- Identify trends, operational gaps, and performance deviations.
- Prepare presentations for management reviews.
- Support data-driven decision-making.
- Recommend opportunities for automation using AI and analytics tools.

I. Process Improvement and AI-Enabled Operations
- Identify repetitive administrative and operational activities.
- Support workflow digitization and automation initiatives.
- Assist in implementing AI-powered reporting and business intelligence.
- Evaluate opportunities to reduce manual follow-ups.
- Help standardize templates, reports, trackers, and SOPs.
- Document measurable benefits from process improvements.
- Use approved AI tools responsibly, protecting confidential business information.

📌 Business Operations Intern (Pune)
🏢 Dnyanasha Technology Solutions
📍 Pune